Is US Giant Cisco Expanding Webex Calling Services in India?
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Synopsis
Cisco's latest expansion of Webex services in India promises to revolutionize communication for businesses, ensuring security and flexibility in an increasingly digital landscape. With new data centres in Mumbai and Chennai, this initiative aims to meet the soaring demand for advanced cloud calling solutions while adhering to local regulations.
Key Takeaways
- Cisco is expanding its Webex services in India.
- New data centres will be located in Mumbai and Chennai.
- The expansion aims to enhance communication quality and reliability.
- Businesses can expect reduced infrastructure costs.
- Local compliance will be maintained throughout the services.
Mumbai, Oct 1 (NationPress) The prominent US-based communications company Cisco has declared an expansion of its Webex Calling and Webex Contact Centre offerings in India. This initiative allows businesses to grow effortlessly while ensuring secure, adaptable, and high-quality communication experiences for their clientele.
This expansion includes establishing new dedicated data centres in Mumbai and Chennai, and also introduces Webex Contact Centre services in India’s financial hub.
This move addresses India’s rapidly increasing demand for secure, high-quality cloud and hybrid calling solutions, providing enhanced call quality, reduced latency, and improved reliability—all while adhering to local compliance regulations.
Moreover, the company highlighted that this initiative would lower infrastructure expenses for businesses and expedite cloud adoption.
Indian companies and multinational corporations can boost their cloud-based collaboration capabilities, ensuring flexibility and security in line with local telecom regulations while enhancing user experiences, as stated by Cisco.
They can link Webex Calling to the Public Switched Telephone Network (PSTN) through a licensed local telecom provider.
Additionally, Cisco plans to unveil cloud-based Webex Contact Centre services in India by Q2 CY2026, hosted in a data centre located in Mumbai, according to the statement.
The centre will feature AI-driven assistants, seamless integration across digital platforms, workforce optimization, and campaign management.
“With the rollout of Webex Calling and Webex Contact Centre, our clients will gain access to an intelligent calling experience from our data centres in India that is compliant with regulatory standards. This will aid enterprises in simplifying their communications, maintaining compliance, and delivering superior communication experiences from any location,” stated Daisy Chittilapilly, President of Cisco India and SAARC.
The Webex AI Agent at the Contact Centre will facilitate autonomous, natural language voice and digital interactions with real-time intent fulfillment, offering organizations an intelligent, automated 24/7 first point of contact for customer interactions, as per the company's announcement.
Point of View
Cisco's expansion signifies a strategic move to cater to the increasing demand for secure and reliable communication solutions in India. By investing in local data centres, Cisco not only enhances service quality but also aligns with regulatory requirements, showcasing its commitment to the Indian market. This initiative is expected to empower businesses across the region, fostering growth and innovation in the communications sector.
NationPress
01/10/2025
Frequently Asked Questions
What services is Cisco expanding in India?
Cisco is expanding its Webex Calling and Webex Contact Centre services in India, establishing dedicated data centres to enhance communication quality.
Where will the new data centres be located?
The new dedicated data centres will be located in Mumbai and Chennai.
When will the cloud-based Webex Contact Centre services launch?
Cisco plans to launch cloud-based Webex Contact Centre services in India in Q2 CY2026, hosted in a Mumbai data centre.
How will this expansion benefit businesses?
This expansion will reduce infrastructure costs, accelerate cloud adoption, and provide businesses with secure and flexible communication solutions.
What is the significance of local compliance?
The initiative ensures that Cisco’s services comply with local telecom regulations, allowing businesses to operate seamlessly within India’s regulatory framework.
