Is There Corruption in Chennai's Customs Department? Government Launches Investigation

Synopsis
Key Takeaways
- The Finance Ministry has initiated a probe into corruption allegations against Chennai Customs officials.
- Wintrack Inc. claims harassment and retaliation after exposing bribery practices.
- The investigation underscores the government's commitment to transparency and accountability.
- Customs Department has denied the allegations, asserting they involve misdeclaration issues.
- The situation raises essential questions about integrity within customs operations.
New Delhi, Oct 2 (NationPress) The Finance Ministry has mandated a comprehensive investigation by a senior official addressing claims of corruption made by the Chennai-based import-export firm Wintrack Inc against Customs Department officials.
“The Government acknowledges the issues raised by M/s Wintrack Inc. The Department of Revenue has been instructed to conduct a fair, transparent, and evidence-based inquiry into this matter,” stated a release from the Finance Ministry.
A senior officer from the Department of Revenue has been assigned to carry out a thorough factual investigation, which includes hearing from all relevant parties and officials while meticulously reviewing pertinent documents.
“This matter is being approached with the utmost seriousness, and the government is dedicated to implementing suitable and prompt actions in line with legal protocols,” the statement added.
The Finance Ministry also mentioned that the government has undertaken several initiatives aimed at benefiting taxpayers, including the rollout of the Taxpayer Charter, the introduction of faceless customs procedures, and the formation of appellate structures for resolving disputes, all aimed at boosting transparency and facilitating business operations.
Wintrack Inc., a modest global trading entity, has declared its intention to terminate all import and export activities within India.
“As of October 1, 2025, our company will halt import/export operations in India,” stated Wintrack in a message shared on X.
“In the past 45 days, Chennai Customs officials have persistently harassed us. After exposing their bribery activities twice this year, they retaliated, effectively paralyzing our operations and dismantling our business in India. We sincerely appreciate all the support we have received during these challenging times,” claimed the company founded by Prawin Ganeshan.
The controversy stems from a shipment of personal massagers marketed in India and worldwide as sexual wellness items. In one of his posts, Ganeshan asserted: “The shipment in question is this massager! How can a factory sell a massager without including a charging cable? The charging cable is part of the new product kit; every new product needs a charging cable to operate. Customs has raised this issue for the first time this year, questioning why charging cables were not separately declared.”
In its statement on X, Wintrack expressed: “Exposed bribery @ Chennai Customs, faced revenge. Lost business. Corruption has won this battle. They can obliterate our business, but not our voice.”
However, the Customs Department in Chennai has refuted the allegations made by the company.
The Central Board of Indirect Taxes and Customs (CBIC), the leading authority overseeing the Customs Department, also released a statement on Thursday, clarifying: “Regarding the corruption allegations against Chennai Customs put forth by Prawin Ganeshan on Twitter, it is clarified that this issue relates to misdeclaration and misclassification by the importer. Chennai Customs has already responded to this matter.”
“Subsequently, the importer has shared certain names and screenshots on Twitter. This issue has been acknowledged, and all facts will be thoroughly reviewed. Necessary legal actions will be taken as required,” the statement concluded.