How is Indian Railways’ AI system tackling 2.5 crore suspicious user IDs?
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Synopsis
Discover how the Indian Railways' innovative AI technology has effectively tackled unauthorized ticket bookings by disabling 2.5 crore suspicious user IDs. This groundbreaking move aims to enhance user experience and streamline ticket purchasing processes.
Key Takeaways
- 2.5 crore suspicious user IDs deactivated.
- Record per-minute booking of 31,814 tickets.
- E-Ticketing accounts for 86.38% of bookings.
- Average daily logins increased by 19.53%.
- New protocols improve user verification.
New Delhi, June 4 (NationPress) In a significant move against unauthorized automated ticket bookings, the Indian Railways announced on Wednesday that its AI-driven system has successfully disabled 2.5 crore suspicious user IDs linked to ticket purchases.
Furthermore, an impressive milestone was achieved on May 22, with a record-breaking per-minute booking rate of 31,814 tickets, demonstrating the enhanced capabilities and scalability of the revamped platform.
The Ministry of Railways stated that new user protocols have been implemented to promote fairness and efficiency.
"Users who are not verified via Aadhaar can only book Opening ARP, Tatkal, or Premium Tatkal tickets three days after registration, while Aadhaar-authenticated users can book tickets immediately," it highlighted.
These initiatives have led to noticeable improvements, with average daily user logins increasing from 69.08 lakh in FY 2023–24 to 82.57 lakh in FY 2024–25, marking a 19.53 percent increase, while average daily ticket bookings rose by 11.85 percent during the same timeframe.
Moreover, E-Ticketing now represents 86.38 percent of all reserved ticket bookings.
The Indian Railways is undergoing a comprehensive digital transformation of its ticketing system. By utilizing advanced anti-BOT technology and collaborating with a leading Content Delivery Network (CDN) service provider, the Railways has successfully minimized unauthorized automated bookings by unscrupulous agents and improved genuine user access to the website.
The upgraded system has effectively eliminated all bot traffic, which peaks during the initial five minutes of Tatkal bookings, where bot traffic can make up to 50 percent of overall login attempts.
This AI enhancement guarantees improved accessibility for authentic users.
"System upgrades include serving 87 percent of static content via CDN for faster loading times and reduced server load; actively detecting and mitigating bot traffic using sophisticated AI algorithms, and proactively deactivating suspicious user IDs while allowing complaint submissions via the Cyber Crime Portal," the ministry reported.
Point of View
It is crucial to recognize the proactive measures taken by the Indian Railways in combating unauthorized automated ticket bookings. This initiative showcases the organization's commitment to enhancing user experience and maintaining the integrity of its services.
NationPress
08/06/2025
Frequently Asked Questions
What prompted the Indian Railways to deactivate suspicious user IDs?
The Indian Railways aimed to combat unauthorized automated bookings and enhance user fairness and efficiency.
How many user IDs were deactivated by the AI system?
The AI-powered system deactivated 2.5 crore suspicious user IDs.
What are the new user protocols introduced by Indian Railways?
New protocols include delayed ticket booking for users not verified via Aadhaar while allowing immediate bookings for Aadhaar-verified users.
What percentage of ticket bookings is made via E-Ticketing?
Currently, E-Ticketing accounts for 86.38 percent of total reserved ticket bookings.
How has the average daily user logins changed?
Average daily user logins rose from 69.08 lakh in FY 2023–24 to 82.57 lakh in FY 2024–25, marking a 19.53 percent increase.
