Did the NCH website handle over 14.2 lakh grievances and resolve 13 lakh cases in 2025?
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Synopsis
In an impressive feat, the National Consumer Helpline (NCH) has managed to register over 14.2 lakh grievances and resolve more than 13 lakh cases by October 2025. This report underscores the growing trust and reliance on the NCH as a vital resource for consumer issues.
Key Takeaways
- Over 14.2 lakh grievances registered in 2025.
- More than 13 lakh grievances resolved by October 2025.
- Grievances can be filed in 17 languages.
- Significant increase in calls received by NCH.
- Introduction of the e-Jagriti portal for online redressal.
New Delhi, Dec 2 (NationPress) The National Consumer Helpline (NCH) website has addressed over 14.2 lakh grievances and resolved more than 13 lakh cases by October this year, as reported by the government to Parliament on Tuesday.
The NCH, overseen by the Department of Consumer Affairs, has established itself as a centralized platform with its Integrated Grievance Redressal Mechanism (INGRAM). This allows consumers nationwide to submit their grievances via various channels such as WhatsApp, SMS, email, the NCH app, the website, and the Umang app.
Grievances can be lodged in 17 languages, including Hindi, English, Kashmiri, Punjabi, Nepali, Gujarati, Marathi, Kannada, Telugu, Tamil, Malayalam, Maithili, Santhali, Bengali, Odia, Assamese, and Manipuri, using the toll-free number 1915.
According to BL Verma, the Union Minister of State for the Ministry of Consumer Affairs, “A total of 14,26,046 grievances have been reported on the NCH in 2025 (up to October 2025), and 13,10,102 grievances have been resolved.”
The NCH website has undergone significant upgrades, enhancing functionality, modern features, and user-friendly navigation. It now includes advanced capabilities that facilitate quicker grievance resolution and a superior user experience.
The technological advancements at NCH have also notably increased its call-handling capacity, as Verma stated.
“The number of calls received by NCH has surged from 70,159 in October 2019 to 3,08,130 in October 2025, indicating a growing trust among consumers for the helpline.
“Moreover, the average monthly complaints registered have skyrocketed from 37,062 in 2017 to 1,42,605 in 2025 (up to October 31). Additionally, the use of WhatsApp for grievance registration has increased, with complaints filed via this platform rising from 11% in October 2023 to 30% in October 2025, reflecting a shift towards digital communication channels,” Verma highlighted.
Another mechanism for consumer grievance redressal is the “e-Jagriti” portal, launched by the Department of Consumer Affairs on January 1 of this year.
This portal aims to offer a convenient, transparent, and efficient way for consumers to seek redressal by enabling online complaint submissions, digital document uploads, online fee payments, and virtual hearings from any location.
“On e-Jagriti, 1,30,300 cases have been filed with consumer commissions in 2025 (up to October 2025) and 1,26,640 cases have been resolved,” Verma noted.
Point of View
I affirm that the National Consumer Helpline's achievements reflect a significant step towards empowering consumers across the nation, enhancing their ability to seek redressal efficiently and effectively. This initiative resonates with our commitment to consumer rights and transparency.
NationPress
02/12/2025
Frequently Asked Questions
What is the National Consumer Helpline (NCH)?
The NCH is a platform managed by the Department of Consumer Affairs that allows consumers to register grievances through various channels for quick resolution.
How many grievances were reported on the NCH in 2025?
As of October 2025, the NCH reported over 14.2 lakh grievances.
How can consumers register their complaints?
Consumers can lodge complaints via WhatsApp, SMS, email, the NCH app, the web portal, and the Umang app.
In how many languages can grievances be registered?
Grievances can be submitted in 17 languages including Hindi, English, Punjabi, and more.
