How is PGI Chandigarh Revolutionizing Patient Experience and Hospital Functioning?
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Synopsis
Discover how PGI Hospital Chandigarh is set to transform healthcare with a new mobile app designed to enhance patient experiences and optimize operations. This innovative approach promises to streamline hospital navigation and significantly reduce waiting times, showcasing a commitment to modern healthcare solutions.
Key Takeaways
- Innovative mobile app to enhance patient experience and hospital operations.
- Features include real-time mapping and QR code identification.
- Project Sarathi expands patient navigation efforts nationwide.
- PGIMER's digital transformation emphasizes transparency and efficiency.
- Infrastructure projects aim to improve hospital capacity and services.
Chandigarh, June 17 (NationPress) The PGI Hospital Chandigarh has announced plans to revolutionize patient experience and hospital operations with the introduction of an innovative mobile application, developed in partnership with C-DAC Noida.
The anticipated app, set to launch by the year’s end, will feature real-time indoor navigation, QR code-based patient identification, and crowd management capabilities, all aimed at optimizing hospital navigation and minimizing wait times.
“This application will fundamentally enhance our ability to serve patients and manage hospital processes. It is crafted to facilitate a more seamless, effective, and patient-centric hospital experience,” stated Prof Vivek Lal, Director of the Postgraduate Institute of Medical Education and Research (PGIMER).
He also highlighted important advancements in the institute’s digital transformation journey, which includes the full digitization of the hospital information system, now managing processes such as indenting and medicine procurement online via initiatives like Ayushman Bharat, ensuring enhanced transparency and efficiency.
The Director mentioned the ongoing infrastructure developments, notably the Rs 987 crore Sarangpur Project, which will accommodate a new 100-seat medical college, modern outpatient departments catering to 16,000 patients, and a 200-bed emergency facility.
Other improvements involve a trolleyway designed to facilitate patient transfers between busy blocks, alongside a doctors' cafeteria that will open shortly.
Prof Lal stressed that PGIMER is also tackling increasing patient demands, particularly in emergency and trauma care, by gaining approval to hire 300 ex-servicemen through outsourcing in the next four to five months to bolster campus security.
Moreover, 82 new faculty members have been appointed, including those under EWS reservation, reflecting the institute's commitment to transparency and merit-based hiring.
The Director spotlighted Project Sarathi, the flagship NSS student-led patient navigation initiative, which has expanded across 34 states with over 6,400 active volunteers. The Sarathi model has received approval for extension to 1,467 hospitals nationwide under MyBharat.gov.in, reinforcing PGIMER's role in engaging youth in social responsibility through compassionate healthcare.
Point of View
I recognize the importance of PGI Chandigarh's initiative to enhance patient care through technology. This move not only showcases the institute's commitment to innovation but also emphasizes the need for healthcare facilities to adapt to increasing demands. PGIMER's efforts in digital transformation and infrastructure development reflect a national trend towards improving healthcare accessibility and efficiency, which is essential for a thriving society.
NationPress
17/06/2025
Frequently Asked Questions
What features will the PGI app include?
The PGI app will feature real-time indoor mapping, QR code-based patient identification, and crowd management systems to enhance hospital navigation and reduce waiting times.
When is the PGI app expected to launch?
The app is anticipated to be launched by the end of this year.
What is Project Sarathi?
Project Sarathi is a student-led patient navigation initiative that has expanded to over 34 states with more than 6,400 active volunteers, aimed at improving patient support and care.
How is PGI addressing rising patient loads?
PGI is addressing this by recruiting 300 ex-servicemen for campus security and hiring 82 new faculty members to enhance service delivery.
What is the Sarangpur Project?
The Sarangpur Project, funded at Rs 987 crore, will establish a new medical college, modern OPDs, and a 200-bed emergency block to improve hospital infrastructure.
