Why is there a need for time-bound redressal of pension-related grievances?
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Synopsis
In a recent address, Dr. Jitendra Singh called for urgent reforms in pension administration, emphasizing the need for compassionate and efficient service to senior citizens. This highlights the government's commitment to ensuring that no pensioner faces unnecessary hurdles in accessing their benefits.
Key Takeaways
- Urgent reforms are needed in pension administration.
- Time-bound redressal mechanisms should be implemented.
- Pensioners deserve compassionate service.
- Technology should be leveraged for efficient grievance resolution.
- Inter-departmental coordination is crucial for improving accountability.
New Delhi, June 4 (NationPress) Dr. Jitendra Singh urged for innovative and compassionate approaches in pension administration on Wednesday, emphasizing that the government's responsibility towards its elderly citizens must be addressed with both urgency and empathy.
During the 13th All India Pension Adalat in the capital, Dr. Singh highlighted the necessity for a time-bound redressal system for pension grievances, resonating with Prime Minister Narendra Modi’s governance philosophy that prioritizes the citizen's needs.
The minister pointed out the importance of administrative responsiveness and effectiveness in upholding the dignity of India’s pensioners.
“A pensioner, who has devoted their life to serving the nation, should not have to navigate a maze to claim what is rightfully theirs,” he stated, calling on departments to implement a “whole-of-government” approach to resolve these issues.
He asserted that grievance redressal should not only be reactive but also proactive, utilizing technology and driven by compassion.
Since their launch in September 2017, 12 Pension Adalats have convened nationwide, addressing a total of 25,416 cases, with 18,157 resolved.
This results in a resolution rate exceeding 71 percent, a statistic Dr. Singh cited as evidence of the initiative's success.
He advocated for digital means to assist pensioners unable to attend in person.
“These Adalats are not merely grievance platforms; they represent a commitment from the government that no voice will be ignored,” he commented.
The Minister reiterated the need to utilize digital tools like CPENGRAMS (Centralized Pension Grievance Redress and Monitoring System) for real-time tracking and resolution.
Dr. Singh urged officials to regard pensioners as “valued members of the administrative family”.
Highlighting that many grievances arise from avoidable delays or procedural complications, he called for improved inter-departmental cooperation and accountability.
The Minister concluded that the Adalat serves not only as a grievance resolution forum but also as a measure of administrative performance. “When citizens feel acknowledged and respected, it fosters trust in governance,” he remarked.
Point of View
I believe that the government's focus on timely grievance redressal in pension administration is crucial for fostering trust and ensuring that senior citizens feel valued. This initiative not only reflects a commitment to public service but also highlights the need for systemic improvements in how we support our elderly population.
NationPress
08/06/2025
Frequently Asked Questions
What is the purpose of Pension Adalats?
Pension Adalats are forums established to address and resolve pension-related grievances faced by pensioners, ensuring their issues are heard and acted upon efficiently.
How many cases have been resolved since the inception of Pension Adalats?
Since their launch in September 2017, Pension Adalats have resolved over 18,157 cases out of 25,416 presented, achieving a resolution rate of over 71 percent.
What technological tools are being used for grievance redressal?
The government is leveraging digital tools like CPENGRAMS for real-time tracking and monitoring of pension grievances to enhance responsiveness.
How can pensioners access help if they cannot attend in person?
The government encourages the use of digital means to reach out to pensioners who may be unable to attend Pension Adalats in person.
What approach does the minister suggest for handling grievances?
The minister advocates for a holistic, anticipatory approach to grievance redressal, emphasizing the importance of administrative sensitivity and efficiency.
