Is Odisha's Dhenkanal Postal Division Revolutionizing Tracking with APT 2.0?
Click to start listening
Synopsis
The Dhenkanal postal division in Odisha has introduced APT 2.0, enabling real-time tracking of mail and parcels. This innovative service enhances customer experience and marks a significant step towards modernizing postal operations.
Key Takeaways
- Real-time Tracking: Customers can track their mail and parcels instantly.
- Service Accessibility: Available at 55 post offices across two districts.
- Enhanced User Experience: Improved interface and service delivery.
- Digital Transformation: Aligns with the Digital India Mission.
- Increased Transparency: Users receive timely updates on their shipments.
Odisha: The Dhenkanal postal division has unveiled the Advanced Postal Technology (APT) 2.0 service, enabling customers to receive real-time tracking updates via SMS, marking a significant advancement in postal services.
Available across 55 post offices, including two head post offices and 462 branch post offices in both Anugul and Dhenkanal districts, this service is a game-changer for users.
Customers can now monitor the status of their mail or parcels from the moment they are sent until they reach their destination. This feature aims to alleviate frustrations associated with traditional postal systems, often perceived as slow and inefficient.
Jambeswar Garanayak, the Postal Superintendent of the Dhenkanal Postal Division, stated, “The APT 2.0 service is crafted to offer a more effective and transparent tracking solution for our clients.” He emphasized that this service is accessible to all customers and is anticipated to enhance the overall quality of postal services in the region.
Additionally, senders will receive real-time notifications upon delivery. Other features include support for Unified Payments Interface (UPI) payments, reflecting a commitment to utilizing the latest technology to better serve subscribers.
The APT 2.0 application is part of the Postal Department's ongoing digital transformation and modernization efforts, contributing to the broader Modernization Project 2.0 in line with the Digital India Mission.
This application is designed to provide a superior user experience, expedited service delivery, and a secure system for backend operations and customer interactions at post offices.
Previously, the Dhenkanal Postal Division set a record by opening the highest number of accounts in the India Post Payments Bank (IPPB) in Odisha, with nearly 10,000 accounts created in Dhenkanal and Angul districts within a short timeframe in 2019.
Point of View
The launch of APT 2.0 in Odisha's Dhenkanal region signifies a pivotal shift in postal services, emphasizing the importance of modernization and transparency. By leveraging technology, postal divisions can significantly improve user experience and trust in the system, aligning with national objectives of digital governance.
NationPress
20/08/2025
Frequently Asked Questions
What is APT 2.0?
APT 2.0 is an advanced postal technology service that allows customers to track their mail and parcels in real-time through SMS updates.
Where is the APT 2.0 service available?
The service is available at 55 post offices, including two head post offices and 462 branch post offices across Dhenkanal and Anugul districts in Odisha.
How does the tracking system work?
Customers can receive updates on the movement of their mail and parcels from the time of posting to delivery, ensuring they're informed throughout the process.
Is this service available for all customers?
Yes, the APT 2.0 service is accessible to all customers using the postal services in the designated areas.
What other services are included with APT 2.0?
In addition to tracking, the service includes options for UPI payments and is part of the broader modernization efforts within the postal department.
