How Did Telangana Police's Dial-112 Call Centre Manage Over 500 Emergency Calls During Medaram Jatara?
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Hyderabad, Feb 1 (NationPress) A temporary Dial-112 emergency response call centre set up by the Telangana Police efficiently managed over 500 emergency calls during the 'Sammakka Saralamma Jatara' held at Medaram in Mulugu district.
The facility operated from January 18 to 31, aimed at ensuring rapid emergency responses and boosting public safety during the Jatara, recognized as the largest tribal festival in Asia.
The Telangana Integrated Command Control Centre (TGICCC) announced that this temporary setup was equipped with two dispatch desks and operated 24/7 over four shifts, providing uninterrupted emergency response services.
All emergency requests pertaining to Medaram Jatara were directed to this dedicated desk for expedited handling and focused coordination.
The state police introduced the unified emergency number 112 last year to assist the public in connecting with police, the Fire Department, ambulances, disaster relief, and women and child safety.
The 112-call centre was managed from the Telangana Integrated Command and Control Centre Building located at Banjara Hills in Hyderabad.
During the Medaram event, the temporary Dial-112 centre addressed over 500 emergency calls, promptly recording each incident and dispatching the nearest response vehicle.
Field coordination and communication were adeptly handled through VHF wireless systems, providing real-time updates between the control unit and ground teams.
The dispatch unit closely collaborated with drone surveillance teams, significantly enhancing situational awareness and facilitating quicker decision-making in crowd management and emergency responses.
The successful operation of the temporary DIAL-112 unit was pivotal in ensuring public safety and providing immediate assistance to the multitude of devotees attending the Medaram Jatara, as stated by the TGICCC director.
Devotees have been flocking to Medaram for the past two weeks, with the main celebrations occurring from January 28 to 31.
Millions of devotees from across Telangana and other regions attended the event, deemed one of the largest tribal religious gatherings globally.
Rooted in deep faith and age-old customs, the event concluded peacefully on Saturday.
Devotees offered turmeric, vermilion, jaggery, rice, and cloth to the tribal deities Sammakka and Saralamma as part of their sacred vows.
Officials reported that systematic queue management and crowd regulation facilitated smooth movement of devotees throughout the Jatara grounds.
Anticipating high attendance, the state government, district administration, and police made extensive arrangements for traffic regulation, queue oversight, and crowd safety measures.
The priests returned the deities to the forests on Saturday, marking the end of the biennial Jatara.
The state government invested Rs 251 crore in the development of Medaram and the establishment of permanent infrastructure for the Jatara.
More than 42,000 officers and employees from 21 departments were deployed to ensure all amenities for the devotees, alongside approximately 2,000 Adivasi volunteers assisting the attendees.
About 13,000 police personnel were assigned to ensure the smooth execution of the biennial event. They utilized an Artificial Intelligence (AI)-based drone policing system for effective monitoring of the gathering.
Over 200 expert swimmers were stationed at the 'Jampanna Vagu' stream to avert any incidents during the holy dip taken by devotees.