How many ticketless travellers were detected under NAMASTE Abhiyan?
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Synopsis
In a recent operation, Mumbai's Borivali station uncovered over 5,200 ticketless travellers, resulting in hefty penalties. This initiative, known as NAMASTE Abhiyan, emphasizes dignity and transparency in ticket checking, aiming to enhance the passenger experience while protecting staff rights.
Key Takeaways
- The NAMASTE Abhiyan aims to uphold dignity in ticket checking.
- Over 5,200 ticketless travellers were detected at Borivali station.
- A total of Rs 13.50 lakh in penalties was collected.
- Innovative protective vests enhance the safety of ticket checking staff.
- Pre-custody areas help manage ticketless travellers effectively.
Mumbai, Aug 10 (NationPress) In a remarkable ticket checking operation at Borivali station, authorities uncovered at least 5,200 ticketless travellers and successfully collected a penalty of Rs 13.50 lakh in just one day, as reported by the Railways Ministry on Sunday.
The Western Railway’s Mumbai Central Division has introduced an innovative and ethically focused initiative called the NAMASTE Abhiyan, which translates to “NAMrata Aur Strong Ticket Examination.”
This campaign embodies a philosophy that combines humility with the enforcement of rules, all executed with dignity and compassion. Central to this initiative is a steadfast dedication to values such as dignity, safety, public interest, empathy, and accountability.
The Abhiyan seeks to rebuild trust among ticket checking personnel, protect their rights, and improve the overall experience for passengers, according to an official statement.
A comprehensive ticket checking operation took place at Borivali station on August 6, involving over 300 ticket checking staff and support from the Railway Protection Force and Government Railway Police.
To enhance safety and transparency, specially designed protective vests have been issued to Ticket Checking Staff (TTEs). These vests include compartments for body cameras, Hand Held Terminals (HHT), Excess Fare Ticket (EFT) books, and mini speakers for public announcements.
This technological advancement not only offers physical and legal protection to the ticket checking staff but also promotes transparency and accountability during interactions with passengers.
An additional vital aspect of the Abhiyan is the establishment of pre-custody areas within the station. These designated zones, equipped with CCTV surveillance, are designed to address ticketless travellers in a controlled and respectful manner.
“This initiative helps to prevent possible conflicts and unnecessary confrontations in official offices, ensuring equitable treatment for both passengers and staff. Officers from the Commercial Department have facilitated workshops focusing on effective communication and professional handling of passengers,” stated the Ministry.
The NAMASTE Abhiyan exemplifies how governance can be both robust and sensitive. It serves as a model for ethical public administration that prioritizes discipline.
Rather than depending on reactive measures, the initiative employs a proactive and structured methodology that upholds fairness, fosters trust, protects public assets, and maintains the morale of frontline personnel.
Point of View
The NAMASTE Abhiyan represents a significant step towards a more humane and respectful approach to governance. This initiative not only prioritizes compliance with regulations but also fosters a culture of empathy and accountability in public service, serving as a model for ethical administration.
NationPress
06/10/2025
Frequently Asked Questions
What is the NAMASTE Abhiyan?
The NAMASTE Abhiyan is an initiative by the Western Railway aimed at enforcing ticket checking with dignity and empathy while ensuring the safety and rights of ticket checking staff.
How many ticketless travellers were detected?
In a single operation at Borivali station, authorities detected over 5,200 ticketless travellers.
What penalties were collected?
A total penalty of Rs 13.50 lakh was collected from the detected ticketless travellers.
What measures are in place for ticket checking staff?
Ticket checking staff have been provided with protective vests equipped with body cameras and communication devices to ensure safety and transparency.
What are pre-custody areas?
Pre-custody areas are designated zones within the station monitored by CCTV, aimed at managing ticketless travellers respectfully and effectively.
