Mumbai, March 12 (NationPress) As India’s Global Capability Centres (GCCs) transition from mere back-office operations to dynamic innovation hubs, the demographic landscape of the workforce is notably youthful, with a remarkable 93% of employees comprising Gen Z and millennial generations. This trend heightens the competition for talent and emphasizes the necessity of fostering a robust workplace culture for attracting and retaining skills suited for the future, according to a report released on Thursday.

India's status as a premier destination for Global Capability Centres is solidified, hosting 53% of the world's GCCs and employing over 1.9 million professionals, as highlighted by the report from Great Place To Work India.

These centres serve as internal global hubs established by multinational firms to facilitate strategic, operational, and innovation-driven initiatives.

The findings indicate that 85% of GCC employees express satisfaction with their workplace experience, aligning closely with the broader benchmarks of Indian corporations and underscoring the significance of workplace culture as GCCs expand in both scale and complexity.

India’s GCC landscape remains concentrated, with 94% of these centres situated in six major cities: Bengaluru, Hyderabad, Delhi-NCR, Mumbai, Pune, and Chennai.

The number of active GCCs is anticipated to surpass 2,100 by 2028, progressing at an estimated compound annual growth rate of 8% through FY2028.

Furthermore, GCCs are projected to represent nearly 35-40% of India's overall office space demand this year, showcasing their growing economic influence and employment contributions.

“GCCs have evolved beyond traditional IT support roles and now function as global centres delivering high-value services across various sectors. While they have established an equitable working environment compared to other sectors, the next challenge is to elevate their status in trust, growth, and recognition through decisive actions,” stated Balbir Singh, CEO of Great Place To Work India.

Current trust levels within GCCs are recorded at 82%, which is comparable to the IT sector but falls short of trust levels seen in industries like retail, healthcare, and manufacturing.

GCCs consistently exceed many aspects of the employee experience compared to broader Indian industries. Employees frequently highlight world-class infrastructure, access to advanced technologies, and flexible work arrangements that promote work-life balance as significant advantages, as reported.

Additionally, GCCs exhibit a commendable inclusion profile, with women making up one-third of the workforce, surpassing the national average of 26%.