How is Adani Digital Labs Innovating Airport Experiences?
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Synopsis
Adani Digital Labs (ADL) is ushering in a new era for travelers at Indian airports with innovative digital solutions. From a unique loyalty program to a comprehensive app that enhances convenience and personalization, ADL is committed to transforming the airport experience.
Key Takeaways
- Adani Digital Labs is launching a series of innovative initiatives.
- The new Adani OneApp consolidates airport services into one platform.
- Adani Rewards offers exclusive benefits to travelers.
- The focus is on enhancing personalization and convenience.
- The new office in Ahmedabad signifies a commitment to growth.
Ahmedabad, Aug 13 (NationPress) Adani Digital Labs (ADL), the technological division of Adani Airport Holdings Limited (AAHL), has unveiled a range of groundbreaking initiatives designed to transform the travel and airport experience for passengers at Adani-managed airports throughout India.
These strategic actions significantly enhance convenience, comfort, and engagement at Adani Airports, reinforcing its status as a frontrunner in digital innovation within the aviation industry.
“The new ADL is focused on injecting energy, diverse perspectives, and unmatched expertise into our operations. This signifies the initial phase of a comprehensive strategy aimed at providing a unique digital-first experience for passengers. Our goal with every endeavor is to reduce and alleviate travel-related stress for our customers,” stated Srushti Adani, Director of Adani Digital Labs.
“We will offer real-time information, enticing rewards, and exclusive tiered lounge services, transcending conventional aggregator offerings to create a genuinely personalized digital journey, making travel through our airports enjoyable,” she further added.
In a demonstration of its commitment to growth and innovation, ADL has opened a modern 150-seat office in Ahmedabad, where the team will focus on developing customer-centric solutions tailored for the airport environment.
These solutions aim to tackle prevalent travel issues such as time limitations, lack of knowledge about amenities, and extensive queues. By consolidating all airport services into one digital platform, Adani OneApp changes the travel experience from merely transactional to highly experiential, boosting personalization, convenience, and efficiency for each traveler.
Serving as a digital companion, the app will enable passengers to plan, navigate, and fully enjoy their airport experience through various features.
Adani Rewards is an innovative loyalty program created specifically for airport travelers. This is the first loyalty initiative of its kind within the Indian airport landscape, aimed at delivering outstanding value and memorable experiences. The program seamlessly encompasses F&B, retail, car parking, duty-free shopping, and meet & greet services, providing unmatched flexibility and ease.
A state-of-the-art digital platform now simplifies lounge access at Adani Airports, allowing travelers to pre-book lounges, verify card eligibility, and enjoy smooth entry—eliminating queues and delays.
Users can browse and shop from a vast catalog of F&B, duty-free, and retail outlets. Convenient airport services such as Delivery at Gate, Multi-cart Orders, group orders for Duty-Free, and Park & Fly for hassle-free parking are also available, according to the company.
Point of View
The initiatives by Adani Digital Labs signify a pivotal moment in the Indian aviation sector. By prioritizing customer experience through digital solutions, ADL is positioning itself as a beacon of innovation, setting a standard that could lead the way for future advancements in airport management.
NationPress
19/08/2025
Frequently Asked Questions
What is Adani OneApp?
Adani OneApp is a comprehensive digital platform that consolidates all airport services, enhancing personalization and convenience for travelers.
What benefits does the Adani Rewards program offer?
Adani Rewards provides exceptional value and experiences across various services, including food and beverage, retail, and duty-free shopping.
Where is the new Adani Digital Labs office located?
The new office is situated in Ahmedabad, serving as a hub for developing customer-centric airport solutions.
How does ADL plan to alleviate travel-related stress?
ADL aims to reduce travel-related anxiety by offering real-time information, personalized services, and seamless access to amenities.
What innovative features does the app include?
The app features real-time updates, lounge bookings, shopping capabilities, and convenient airport services like Delivery at Gate.
