Is the Adani Group-operated Ahmedabad Airport the Best in Passenger Satisfaction?
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Synopsis
Discover how the Adani Group's Sardar Vallabhbhai Patel International Airport has achieved the highest ranking in passenger satisfaction according to the recent ASQ survey. With top scores in passenger experience, it showcases a commitment to quality and service excellence, setting a benchmark for airports across India.
Key Takeaways
- SVPIA ranked number one in passenger satisfaction.
- A perfect score of 5 out of 5 in the ASQ survey.
- High passenger praise for staff courtesy and cleanliness.
- Significant investments in infrastructure and digital services.
- Over 80 years of operational history.
New Delhi, July 30 (NationPress) Sardar Vallabhbhai Patel International Airport (SVPIA), managed by the Adani Group, has proudly announced its top ranking in passenger satisfaction and experience as per the recent Airport Service Quality (ASQ) survey by the Airports Council International (ACI) for the second quarter of 2025.
This airport, falling within the 5–15 million passengers per annum (MPPA) category, achieved an outstanding score of 5 out of 5 for both the first and second quarters of 2025.
The acclaim stems from direct passenger feedback, focusing on factors such as travel convenience, waiting durations, staff friendliness, and overall comfort.
While the passenger satisfaction ratings emphasize aspects like waiting times, ease of movement, and staff assistance, the passenger experience score assesses how smooth, comfortable, and enjoyable travelers found their entire airport journey.
SVPIA has excelled in both categories, consistently ranking among the global top quartiles and within the Asia-Pacific region.
Passengers have commended the airport for its easily accessible check-in counters, minimal waiting times at security, courteous staff, tidy seating areas, and overall pleasant atmosphere.
The survey, conducted from April to June 2025, also highlighted a significant “emotional score,” indicating that travelers departed the airport with a positive sentiment about their journey.
SVPIA’s remarkable performance underscores Adani Airports’ ambition to elevate Indian airports to be globally competitive and passenger-focused.
Significant investments in infrastructure, digital services, and staff training have been made to enhance service quality.
With a legacy spanning over 80 years and covering 987 acres, SVPIA stands as Gujarat’s busiest airport, managing 13.3 million passengers in 2024–25 and operating nearly 280 flights daily.
It also processes over 100,000 metric tons of cargo each year. Recently, the airport has garnered multiple accolades, including being the first in India to receive the esteemed 5S Certification from JUSE and QCFI, attaining Level 4 accreditation from ACI, and achieving Zero Waste to Landfill recognition from the CII-ITC Centre of Excellence for Sustainable Development.
Point of View
I believe that the recognition of Sardar Vallabhbhai Patel International Airport highlights the significant advancements in India's aviation sector. The emphasis on passenger satisfaction demonstrates a commitment to quality service, which is essential for fostering a positive travel environment and enhancing India's reputation on the global stage.
NationPress
31/07/2025
Frequently Asked Questions
What is the ranking of Sardar Vallabhbhai Patel International Airport?
Sardar Vallabhbhai Patel International Airport has been ranked number one in passenger satisfaction and experience in the latest ASQ survey by the Airports Council International for the second quarter of 2025.
How did the airport achieve its high satisfaction score?
The airport achieved a perfect score based on direct feedback from passengers regarding ease of travel, waiting times, staff courtesy, and overall comfort.
What unique features does SVPIA offer to passengers?
Passengers have praised SVPIA for its easily accessible check-in counters, short waiting times at security, courteous staff, clean seating areas, and a pleasant overall ambience.
What is the significance of the ASQ survey?
The ASQ survey measures passenger satisfaction and experience at airports, providing valuable insights into areas such as waiting time, ease of navigation, and overall airport experience.
What awards has SVPIA received recently?
SVPIA has received several accolades, including the prestigious 5S Certification from JUSE and QCFI, Level 4 accreditation from ACI, and Zero Waste to Landfill recognition from CII-ITC.
