How Efficient is the Bhavishya Portal in Issuing Pension Payment Orders?
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Synopsis
In a remarkable achievement, the Bhavishya portal has ensured that 83% of Pension Payment Orders for Central Government employees were issued on time. This underscores the government's commitment to digital empowerment and transparency in pension processes. Discover how this online platform is reshaping the pension landscape for retirees.
Key Takeaways
- 83 percent of Pension Payment Orders issued on time in April.
- 61 percent of grievances resolved within a month.
- Bhavishya portal operational in 99 Ministries and 1034 offices.
- Introduction of Form 6-A has streamlined pension processing.
- Only 5 percent of grievances are unresolved after three months.
New Delhi, May 20 (NationPress) In April of this year, an impressive 83 percent of Pension Payment Orders (PPOs) related to the superannuation of Central Government employees were processed in a timely manner, showcasing the effectiveness of the Bhavishya online portal in managing the pension sanction and payment workflow, as highlighted in the latest official monthly report published on Tuesday.
The report further indicated that 61 percent of the grievances submitted by pensioners on the CPENGRAMS portal were addressed within a month.
This initiative was launched by the Centre to enhance transparency in the grievance redressal system for retired government personnel.
As of April 30, the Bhavishya portal operates within the main Secretariat of 99 Ministries/Departments/Apex Bodies and 1034 attached offices via 9,406 Drawing and Disbursing Officers (DDOs). Additionally, a mobile application has been introduced on the Umang platform, allowing stakeholders to conveniently access Bhavishya.
The introduction of Form 6-A, which consolidates the previously used 9 Forms/Formats, has transformed the pension documentation process, with 20,003 retiring officials having submitted this new form through the Bhavishya portal. This advancement has significantly contributed to the timely issuance of PPOs for superannuating employees.
For the 17th consecutive month, over 7,000 grievances have been successfully resolved via the CPENGRAMS portal.
In April, the portal recorded 8,396 pension cases, with 10,200 cases successfully resolved.
Currently, only 5 percent of grievances remain unresolved after three months. Notably, the backlog of grievances has been substantially reduced from 11,817 at the end of March 2025 to 10,179 by the end of April 2025, as stated in the report.
The monthly report focusing on the performance of Bhavishya and CPENGRAMS for April was disseminated by the Department of Pension and Pensioners' Welfare.
The Government continues to prioritize the welfare of Central Government Pensioners through enhanced digital empowerment.
As an online platform for tracking pension sanction and payment processes, Bhavishya ensures the prompt issuance of PPOs for retiring employees, while the CPENGRAMS portal promotes transparency in grievance resolution, as emphasized in the official statement.
Point of View
The Bhavishya portal's performance indicates a positive shift towards transparency and efficiency in pension management. The government's ongoing efforts to streamline the redressal process for pension-related grievances highlight its commitment to the welfare of retired employees. This advancement not only benefits pensioners but also reinforces trust in public administration, aligning with the broader goal of digital empowerment.
NationPress
08/06/2025
Frequently Asked Questions
What is the Bhavishya portal?
The Bhavishya portal is an online platform designed to streamline the pension sanction and payment process for Central Government employees, ensuring timely issuance of Pension Payment Orders.
How many grievances have been resolved through CPENGRAMS?
Over 61% of grievances submitted by pensioners on the CPENGRAMS portal have been addressed within a month, demonstrating the efficiency of the grievance redressal system.
What is Form 6-A?
Form 6-A is a consolidated form that has replaced nine previous formats, aimed at simplifying the pension documentation process for retiring officials.
How many cases were received in April?
In April, the Bhavishya portal received 8,396 pension cases, with 10,200 cases successfully resolved.
What percentage of grievances remain unresolved?
Currently, only 5% of grievances are pending for resolution, showcasing a significant improvement in the redressal system.
