Are Airlines Ready to Adhere to Safety Protocols and Maintain Reasonable Fares?
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Synopsis
In a recent directive, the government called on domestic airlines to prioritize safety and passenger comfort. With the festive season approaching, airlines are urged to keep fares reasonable while enhancing service quality. This meeting underscores the commitment to passenger welfare and operational excellence in the aviation sector.
Key Takeaways
- Government emphasizes safety protocols for airlines.
- Focus on passenger convenience and service quality.
- Airlines must keep airfares reasonable during festive season.
- AirSewa portal upgraded for better grievance handling.
- Encouragement to integrate Swachhta in operations.
New Delhi, Oct 10 (NationPress) The government has issued a directive to domestic airlines, emphasizing the need to strictly follow safety protocols and encouraging them to implement best practices that enhance passenger convenience and service quality.
During a monthly review meeting led by Civil Aviation Minister Rammohan Naidu, the operational and technical performances of domestic airlines were evaluated, particularly regarding passenger safety and facilitation.
Key airlines including Air India, Air India Express, IndiGo, Akasa Air, Alliance Air, Fly91, FlyBig, and IndiaOne Air were present, sharing their performance metrics and action reports on security incidents and passenger complaints.
Extensive discussions took place regarding safety oversight, fleet management, and initiatives focused on passengers. Each airline was engaged in identifying operational bottlenecks and addressing their specific challenges.
Minister Naidu also highlighted the importance of keeping airfares reasonable during the festive season.
Airlines pledged to prioritize passenger convenience, informing that they have added flight capacity on busy routes to accommodate the festive surge.
The minister instructed the DGCA’s Tariff Monitoring Unit to closely monitor airfares and ensure adherence to the announced tariff range. He also reviewed the grievance redressal processes of the airlines and demanded timely and qualitative resolution of passenger grievances.
The Ministry’s grievance redressal platform, AirSewa, has been upgraded to enable passengers to file complaints about exorbitant airfares.
Naidu encouraged airlines to integrate the Prime Minister’s vision of Swachhta into their operations and service delivery.
He commended the airlines for their collaborative efforts in making Indian aviation more sustainable through the adoption of cutting-edge technologies and environmentally responsible practices.
Point of View
The government's focus on safety and passenger convenience in the aviation sector is commendable. It demonstrates a commitment to enhancing traveler experiences while maintaining regulatory standards. However, the real test lies in the airlines' ability to implement these directives effectively and transparently.
NationPress
11/10/2025
Frequently Asked Questions
What measures are airlines taking to enhance safety?
Airlines are being urged to strictly adhere to safety protocols, implement best practices, and conduct thorough reviews of their security incident response.
How will airfares be managed during the festive season?
The government has directed airlines to keep airfares reasonable and has instructed the DGCA to monitor compliance with announced tariff ranges.
What is AirSewa?
AirSewa is the Ministry’s passenger grievance redressal portal, which has been upgraded to allow passengers to register complaints regarding high airfares.
