Are 58% of GCCs in India Investing in Agentic AI, with 67% Forming Dedicated Innovation Teams?
Synopsis
A recent report reveals that 58% of India's Global Capability Centres (GCCs) are currently investing in Agentic AI, with an additional 29% planning to expand efforts over the next year. This shift highlights a significant move from AI experimentation to enterprise-wide adoption, shaping the future of business operations.
Key Takeaways
58% of GCCs in India are investing in Agentic AI.
67% are forming dedicated innovation teams.
Business intelligence adoption increased to 86% .
GCCs are focusing on customer service, finance, operations, and cybersecurity.
52% share accountability for global decisions.
New Delhi, Nov 23 (NationPress) Global Capability Centres (GCCs) located in India have transitioned from merely experimenting with AI to adopting it at an enterprise level. Currently, 58% of these centres are investing in Agentic AI, and an additional 29% are planning to expand their efforts in the coming year, according to a report released on Sunday.
Moreover, 83% of GCCs are investing in GenAI, with pilot projects increasing from 37% last year to 43% by 2025.
The findings from EY India's report indicate that GCCs are focusing their GenAI investments in key areas, such as customer service (65%), followed by finance (53%), operations (49%), and IT and cybersecurity (45%).
Business intelligence adoption has surged to 86%, up from 80% last year, while data strategy implementation has climbed to 67%, compared to 51% previously.
Additionally, the report highlights that two-thirds of GCCs, or 67%, are establishing dedicated innovation teams and incubation programs to generate, test, and globalize ideas emerging from India.
“Global enterprises are reconsidering their operational strategies. They desire streamlined models, enhanced oversight, and a collaborative environment where AI, data, and risk teams can function cohesively. Our survey indicates that this transformation is already underway at GCCs in India,” stated Manoj Marwah, Partner and GCC Sector Leader – Financial Services, EY India.
The unique blend of talent, cross-functional expertise, and an accelerating AI ecosystem positions global firms to achieve goals that are challenging to replicate elsewhere. The GCCs currently being established are likely to evolve into strategic decision-making centres influencing enterprise strategies concerning risk, new products, digital transformation, and more.
The report further reveals that GCCs in India are emerging as pivotal players in global decision-making, with over half (52%) sharing accountability for global decisions, and another 26% being formally consulted.
Nearly 20% of centres are advancing towards handling specific functions with full ownership from India. Moreover, significant responsibilities are being directed from Indian GCCs, including global strategy leadership (45%) and leadership pipeline development (35%), as noted in the report.
Point of View
It is evident that India's Global Capability Centres are becoming increasingly influential in the global landscape. Their transition from AI experimentation to serious adoption of technologies like Agentic AI is a testament to their commitment to innovation. This trend signals a strategic shift in how businesses operate, emphasizing the importance of integrating AI into core functions. Such developments are crucial for India as it positions itself as a hub for technological advancement.
NationPress
9 May 2026
Frequently Asked Questions
What percentage of GCCs in India are investing in Agentic AI?
58% of Global Capability Centres in India are currently investing in Agentic AI.
How many GCCs are planning to scale their AI investments in the next year?
29% of GCCs are planning to scale their investments in Agentic AI over the next year.
What key areas are GCCs focusing their GenAI investments on?
GCCs are focusing their GenAI investments on customer service, finance, operations, and IT and cybersecurity.
What is the trend in business intelligence adoption among GCCs?
Business intelligence adoption has increased to 86%, up from 80% last year.
What is the significance of GCCs in global decision-making?
GCCs in India are becoming key collaborators in global decision-making, with over 52% holding shared accountability for global decisions.
