What Led SK Telecom to Suspend New Subscriber Sign-Ups?
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Synopsis
SK Telecom has suspended new subscriber sign-ups due to a major data breach affecting its network. With millions of customers impacted, the company is implementing protective measures to ensure data security. What does this mean for current and potential subscribers? Read on to find out more.
Key Takeaways
- SK Telecom is halting new subscriber sign-ups due to a data breach.
- Free USIM replacements are being offered to all subscribers.
- Temporary booths for USIM replacements are available at Incheon International Airport.
- 22.18 million people have signed up for the new protection service.
- Mobile number portability transfers are also suspended.
Seoul, May 5 (NationPress) SK Telecom has halted new subscriber sign-ups for its network as part of its strategy to address a recent significant data breach. The nationwide suspension began on Monday as the company prioritizes the replacement of mobile phone USIM chips after a cyberattack was detected on April 18, which indicated a major leak of customer USIM data, according to reports by Yonhap news agency.
The government mandated SK Telecom last week to stop new subscriber registrations until the company resolves the USIM card shortage stemming from the data breach.
In an effort to mitigate potential damage, the company is offering complimentary USIM replacements to all 25 million of its subscribers, including 2 million users on budget plans. However, the replacement process has faced delays due to limited supplies.
An official from the company stated that approximately 1 million subscribers have successfully replaced their USIMs, while 7.7 million others are awaiting their replacements.
Additionally, SK Telecom has introduced a USIM protection service, which the company claims provides the same level of security against fraudulent financial activities as physically replacing a USIM.
As of 9 am on Monday, 22.18 million customers had registered for this service, as reported by the company.
The official also noted that, to date, there have been no detected incidents of financial loss due to the compromised data.
To assist international travelers, SK Telecom has established temporary booths at Incheon International Airport for on-site USIM replacements. However, those utilizing international roaming services are not eligible for the USIM Protection Service and are encouraged to replace their USIM chips to protect their data while traveling.
“Starting May 5, our 2,600 retail stores will cease new subscriptions and concentrate on replacing universal subscriber identity module (USIM) cards,” stated Chief Executive Officer (CEO) Ryu Young-sang.
“This suspension will stay in effect until we implement solutions to the USIM supply issues. Transfers of mobile numbers from other operators will also be paused,” he added.
Point of View
I believe that SK Telecom's decision to suspend new sign-ups is a necessary measure to protect consumer data amidst growing cybersecurity threats. It reflects the company's commitment to transparency and consumer safety, crucial in today's digital landscape. Our nation must support such initiatives that prioritize the protection of its citizens' data.
NationPress
23/05/2025
Frequently Asked Questions
Why did SK Telecom suspend new sign-ups?
SK Telecom suspended new sign-ups due to a recent data breach that resulted in a significant leak of customer USIM data.
What measures is SK Telecom taking for current subscribers?
The company is offering free USIM replacements and has launched a USIM protection service to safeguard customer data.
How many subscribers have replaced their USIMs?
Approximately 1 million subscribers have replaced their USIMs, with 7.7 million others awaiting replacements.
Are international travelers affected by the USIM suspension?
Yes, international travelers are advised to replace their USIM chips to secure their data, as they are not eligible for the USIM Protection Service.
When will SK Telecom resume new sign-ups?
New sign-ups will remain paused until the company resolves the USIM supply shortage.
