How is Minister Scindia Enhancing Customer Experience and Revenue at BSNL?
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Synopsis
In a groundbreaking meeting, Union Minister Jyotiraditya Scindia discusses transformative plans for BSNL, emphasizing customer experience and revenue growth. With ambitious initiatives on the horizon, BSNL is set to redefine its role in India's telecom landscape. Stay tuned to learn how these developments will impact consumers and the market!
Key Takeaways
- 4G Expansion: BSNL is launching extensive 4G services across multiple circles.
- Innovative Services: Introduction of IFTV and BiTV for enhanced user experience.
- Nationwide Wi-Fi Roaming: A new service to boost connectivity for customers.
- Financial Recovery: BSNL's profitability is on the rise, with substantial government support.
- Customer Focus: Emphasis on delivering a consumer-centric telecom service.
New Delhi, July 28 (NationPress) Officials from Bharat Sanchar Nigam Limited (BSNL) convened with Union Minister of Communications, Jyotiraditya Scindia, on Monday to discuss the public telecom company's ambitious expansion strategies.
The agenda included the rollout of 4G services across various telecom circles, the introduction of IFTV for FTTH and BiTV for mobile users, next-gen infotainment platforms, and the launch of the BSNL National Wi-Fi Roaming service, which will provide nationwide Wi-Fi connectivity for customers, as stated in an official release.
Additional initiatives include customized BSNL VPN services and bundled offerings for enterprise and government sectors, alongside CNPN projects aimed at ensuring high-reliability connectivity for mission-critical infrastructure while maintaining a spam-free network.
The discussions centered around enhancing BSNL’s influence in the telecom industry, speeding up infrastructure deployment, and improving service delivery for citizens, according to the statement.
Extensive dialogues took place focusing on refining network performance, upgrading customer service, and modernizing organizational structures. This thorough exchange underscored BSNL’s commitment to being a customer-focused telecom service provider, with a strong mandate of “Revenue First” targets across all operational units.
As per BSNL’s financial reports, the company achieved a net profit of Rs 280 crore in the January-March quarter (Q4) of FY25, marking its second consecutive profitable quarter after nearly two decades.
This followed a profit of Rs 262 crore in the October-December quarter, representing the first profit for BSNL in 18 years. The government has previously announced several financial revival packages for BSNL, amounting to Rs 3 lakh crore, as part of its mission to revitalize the struggling public sector unit.
Earlier this month, Scindia stated that India's first fully indigenous 4G network has been successfully implemented nationwide.
“BSNL is now entirely equipped to serve its customers with a robust, indigenous 4G network. This signifies not just a revival but a complete reinvention of BSNL’s role in India's digital landscape,” remarked the Union Minister.
Point of View
It is essential to recognize the significant strides BSNL is making under Minister Scindia's guidance. With a clear focus on customer experience and revenue generation, the public telecom sector is poised for a transformative phase. The government's commitment to financial revival further assures that BSNL will play a pivotal role in India's telecom future.
NationPress
30/07/2025
Frequently Asked Questions
What are the key initiatives discussed in the meeting?
The meeting highlighted BSNL's 4G expansion, new infotainment platforms, and nationwide Wi-Fi roaming services aimed at enhancing customer experience and connectivity.
How has BSNL performed financially?
BSNL reported a net profit of Rs 280 crore in Q4 FY25, marking its second consecutive profitable quarter after nearly two decades, following a profit of Rs 262 crore in the previous quarter.
What is the government's role in BSNL's revival?
The government has announced multiple financial revival packages for BSNL, totaling Rs 3 lakh crore, to support the struggling public sector unit.
What does the future hold for BSNL?
With the implementation of India's first fully indigenous 4G network, BSNL is well-prepared to enhance its offerings and customer service in the telecom market.
How is BSNL addressing customer service?
BSNL is focusing on improving network performance and modernizing its organizational structure to provide a better customer experience.
