What Happened During the Delhi Squall? NDMC Responds to 61 Complaints!
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Synopsis
In the wake of a pre-dawn squall, the NDMC's Integrated Command and Control Centre swiftly managed 61 complaints regarding fallen trees and waterlogging. Vice Chairman Kuljeet Singh Chahal ensured a rapid response, demonstrating NDMC's commitment to effective civic service delivery.
Key Takeaways
- NDMC's ICCC addressed 61 complaints in response to a squall.
- Live monitoring enhances response efficiency.
- Technology plays a key role in urban governance.
- Collaboration with external agencies ensures comprehensive service.
- Commitment to citizen welfare is paramount.
New Delhi, May 2 (NationPress) The Integrated Command and Control Centre (ICCC) of the New Delhi Municipal Council was bustling with activity on Friday as it addressed 61 complaints regarding fallen trees and waterlogging caused by the pre-dawn squall and rain.
NDMC Vice Chairman Kuljeet Singh Chahal reported that the ICCC received a total of 61 complaints — comprising 25 regarding fallen trees or branches, 12 concerning waterlogging, and 24 about electricity supply.
Chahal conducted live monitoring of the operations in the field and assessed public grievance trends. He instructed officials to ensure that all complaints were resolved quickly and effectively to minimize inconvenience for citizens.
According to NDMC officials, reports of fallen trees primarily came from areas such as North Avenue, S.B. Marg, Jor Bagh, R.K. Puram, Teen Murti, Rail Museum, Lodhi Colony, Akbar Road, India Gate, and Connaught Place.
Waterlogging complaints were reported from Shanti Path, Akbar Road, Teen Murti, Jor Bagh, Kalibari, Mandir Marg, Pandara Road, and BKS Marg.
Chahal noted that most complaints were addressed, while those outside NDMC jurisdiction were forwarded to the appropriate agencies.
Chahal praised the operational efficiency of the ICCC, referring to it as the digital nerve centre of the NDMC, which serves as a crucial foundation for real-time data, alerts, coordination, decision-making, and planning.
He emphasized the significant emergency response capabilities of the ICCC and highlighted how the NDMC Mobile App serves as a valuable tool for rapid registration and resolution of citizens' complaints.
Chahal mentioned that the CCTV Surveillance network is utilized for real-time monitoring across key areas with 500 cameras.
Additionally, officials at the ICCC are equipped to control pumps in real time to address waterlogging from their offices.
Chahal commended the NDMC teams for their prompt, coordinated, and sensitive response on that day.
He reaffirmed NDMC’s commitment to providing uninterrupted, high-quality civic services to residents in all circumstances, in alignment with Prime Minister Narendra Modi’s vision of a proactive and citizen-centric urban governance model.
Point of View
The NDMC's proactive response during the recent squall showcases the importance of effective governance. Swift action in addressing public grievances reinforces the need for a robust civic infrastructure that prioritizes citizen welfare. The use of technology, particularly through the ICCC and mobile applications, highlights a modern approach to urban management that aligns with national development goals.
NationPress
20/06/2025
Frequently Asked Questions
What is the role of the NDMC's Integrated Command and Control Centre?
The ICCC is responsible for monitoring and managing urban issues in real-time, providing a centralized response for citizen complaints related to civic services.
How does NDMC handle complaints related to fallen trees and waterlogging?
Complaints are received through the ICCC, where officials assess and prioritize responses based on urgency, ensuring timely resolution.
What technology does NDMC use for monitoring urban issues?
NDMC utilizes a CCTV surveillance network and a mobile application for real-time monitoring and efficient complaint registration and resolution.
