Did Gujarat's Emergency Helpline Handle Over 3.82 Lakh Cases in Just Four Months?
Synopsis
Gujarat's '112' emergency service has impressively handled over 382,000 cases in just four months, showcasing a commitment to public safety. With an average response time under 12 minutes, this service is setting new standards for emergency response across India. Discover what makes this helpline a model for nationwide replication.
Key Takeaways
The Gujarat '112' emergency service handled 382,728 cases in four months.
Averaged more than 12,000 calls daily.
Average response time is 11 minutes and 56 seconds .
Centralized service for multiple emergency needs.
Focus on data analytics for improving response times.
Gandhinagar, Jan 29 (NationPress) The Gujarat Police have responded to 382,728 emergency incidents through the '112' service within the past four months, averaging over 12,000 calls each day, as reported by officials on Thursday.
In January 2026, the service achieved an average response duration of 11 minutes and 56 seconds.
The Director General of Police (DGP) of the state, K.L.N. Rao, inspected the state-of-the-art '112' Emergency Response Centre alongside senior officials to assess the service’s operations and explore opportunities for enhancing its efficiency.
Initiated by Union Home Minister Amit Shah last year, the '112' helpline serves as a single point of contact for police, fire services, medical support, disaster response, child assistance, and women's support.
During his visit, DGP Rao noted the systematic categorization and management of emergency calls, which are dispatched via a GPS-enabled system to the nearest available resources.
He proposed that employing data analytics could further minimize response times to under 10 minutes.
"The effective collaboration between field police and the control room is crucial for the service's success," stated DGP Rao.
Monthly reviews will be conducted to evaluate technology, human resources, and overall performance of the '112' service to maintain operational efficiency, he added.
Moreover, he engaged with field teams about utilizing the Microsoft Deployment Toolkit (MDT) application, reiterating the importance of adhering to established protocols.
DGP Rao also emphasized that Gujarat's '112' service is evolving into a national benchmark, designed to provide prompt aid to citizens in need.
Additional DGP Rajkumar Pandian, Khurshid Ahmed, IGP Deepak Meghani, and other senior officials participated in the discussions aimed at operational enhancements and technological advancements.
Since its inception, the '112' service has emerged as a critical component of Gujarat's emergency management framework, ensuring timely assistance across various departments via a unified platform.
Point of View
The successful implementation of Gujarat's '112' emergency helpline is a significant development in public safety. By centralizing emergency responses, the state is not only enhancing efficiency but also setting a precedent for other regions to follow. The proactive measures taken by the Gujarat Police reflect a commitment to leveraging technology for community welfare, showcasing a model that could be replicated across the country.
NationPress
12 May 2026
Frequently Asked Questions
What is the '112' emergency helpline in Gujarat?
The '112' emergency helpline is a centralized service provided by the Gujarat Police to assist with police, fire, medical emergencies, disaster management, child support, and women's assistance.
How many cases has the '112' service handled recently?
In the last four months, the '112' service has handled over 382,728 emergency cases, averaging more than 12,000 calls daily.
What is the average response time of the service?
As of January 2026, the average response time for the '112' service is approximately 11 minutes and 56 seconds .
Who initiated the '112' service?
The '112' service was launched by Union Home Minister Amit Shah last year.
What improvements are suggested for the service?
DGP K.L.N. Rao suggested that data analytics could help reduce response times to under 10 minutes .
