Gujarat Police's integrated Dial 112 Jan Rakshak Emergency Response Service has handled 9,90,130 emergency calls in its first 10 months of operation, with nearly 45 per cent of complaints resolved at the scene by Jan Rakshak teams, according to official data covering 1 September 2025 to 16 July 2026. The single-window emergency helpline, launched under Chief Minister Bhupendra Patel, consolidates police, medical, fire, women's safety, and child protection services under one number.

How the System Works

When a citizen dials 112, a central police call centre identifies and alerts the nearest Jan Rakshak team, which responds without being bound by police station jurisdiction limits. According to the government, the system has brought average emergency response times down to seven to eight minutes. Prior to the launch, residents had to recall separate numbers — 100 for police, 108 for health emergencies, and distinct lines for fire and other services.

Ahmedabad Police Commissioner Anupam Singh Gahlaut underscored the convenience factor. 'The state government has started the 112 service. Earlier, people had to remember different numbers, i.e. 100 for the police, 108 for health emergencies, a separate number for the fire service, and different numbers for other emergency services. Now, all these services are available through the single number 112,' he said.

Category-wise Breakdown of Calls

Of the 9,90,130 calls logged between 1 September 2025 and 16 July 2026, the vast majority — 8,76,810 — pertained to police matters. The remainder covered 56,551 medical emergencies, 37,929 women's safety calls, 17,977 fire incidents, 659 child security cases, and 204 disaster-related emergencies. The data reflects the breadth of situations the unified line is now expected to manage.

On the Ground: Citizen Experience

Navneet Patel, a beneficiary of the service, described how the helpline assisted his family during a wall collapse. 'Some time ago, a wall collapsed near my house, and two to three of my relatives got trapped under it. At that time, we dialled 112. Within a short while, the 112 Jan Rakshak team arrived. The fire brigade and the 108 ambulance service were also there, and they immediately helped us get medical treatment,' he said.

Responsible Use and What Officials Say

Jaswant Prajapati, Chief Operating Officer of EMRI-GHS Gujarat, appealed for disciplined use of the service. 'We also appeal to everyone that if they witness an emergency, they should immediately dial 112 without hesitation. At the same time, we request people to use this number only when it is genuinely necessary so that it is not misused and no person in need is deprived of the service,' he said.

Ahmedabad Deputy Commissioner of Police (Control) Reema Munshi added that the line was open to all vulnerable groups. 'Whenever any senior citizen, woman, child, or accident victim needs assistance, they should simply dial 112. A Jan Rakshak vehicle will immediately reach them to provide help,' she said.

The service operates round the clock and is expected to scale further as awareness grows across Gujarat's districts. Officials have not yet announced a target for the next phase of expansion.