Will Gujarat's State-Level Grievance Redressal Event on Sep 25 Transform Citizen Engagement?
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Synopsis
Join us as Gujarat prepares for its significant monthly state-level 'Swagat' online grievance redressal programme under Chief Minister Bhupendra Patel's leadership. This initiative, aimed at addressing citizens' complaints, has successfully resolved millions of grievances since its inception in 2003, ensuring responsive governance. Don't miss the chance to learn more about this vital programme!
Key Takeaways
- Gujarat's 'Swagat' programme facilitates direct citizen engagement.
- It has a remarkable 99.97% success rate in addressing grievances.
- Citizens can present issues through various channels, including online and in-person.
- The initiative operates at multiple governance levels for broader accessibility.
- It demonstrates a commitment to transparency and responsive governance.
Gandhinagar, Sep 23 (NationPress) The monthly state-level "Swagat" online grievance redressal event will take place this Thursday under the guidance of Gujarat Chief Minister Bhupendra Patel, as confirmed by government officials on Tuesday.
Initiated in 2003 under the leadership of Prime Minister Narendra Modi, the Swagat programme is designed to tackle citizens' complaints and issues via an online platform.
Each month, citizens have the opportunity to voice their concerns directly to state leadership.
In the upcoming September session, individuals can present their grievances in person at the Chief Minister's Public Contact Unit located in Gandhinagar's Swarnim Sankul-2 from 8 to 11 a.m. on Thursday.
This session will be overseen directly by CM Patel.
Since its launch, Gujarat's SWAGAT (State Wide Attention on Grievances by Application of Technology) initiative has become a vital component of citizen-centric governance, having resolved over 15.79 lakh (1.57 million) grievances out of 15.84 lakh (1.58 million) received, achieving an impressive 99.97% success rate.
Under Chief Minister Patel's leadership, the programme continues to flourish.
In just the past four years, more than 2.39 lakh (239,934) complaints have been resolved, highlighting the state government's dedication to responsive governance.
The SWAGAT initiative operates on multiple levels—state, district, taluka, and village—enabling citizens to submit grievances through various methods, including in-person, postal mail, and online.
The state-level hearings, held every fourth Thursday of the month, are chaired personally by the Chief Minister, allowing for direct engagement between citizens and government officials.
The programme's success is due to its transparent procedures, real-time monitoring, and the active participation of government officials at all levels.
Utilizing technology, SWAGAT has successfully bridged the gap between citizens and the administration, ensuring grievances are addressed promptly.
Gujarat's SWAGAT programme empowers citizens to bring their complaints directly to the Chief Minister and officials, resolving millions of issues since 2003.
Other states like Maharashtra have similar initiatives, such as the Sahakar Samwad portal for housing society disputes, while Uttar Pradesh offers a 24×7 transport helpline for public inquiries and complaints.
West Bengal's Bangla Sahayata Kendra provides one-stop access to government services and grievance resolution, and Rajasthan's Lokayukta investigates cases of maladministration and corruption involving public servants.
Point of View
The 'Swagat' programme exemplifies a successful model of citizen engagement and administration transparency. It reflects the government's commitment to addressing public grievances effectively, setting a standard for states across India. As technology bridges the gap between citizens and governance, such initiatives reinforce the importance of accountability in public service.
NationPress
23/09/2025
Frequently Asked Questions
What is the 'Swagat' programme?
The 'Swagat' programme is an online grievance redressal initiative launched in 2003 to address citizens' complaints efficiently.
When is the next 'Swagat' grievance redressal event?
The next 'Swagat' event will be held on September 25, 2023.
How can citizens submit their grievances?
Citizens can submit grievances in person, via postal mail, or through digital platforms.
Who oversees the 'Swagat' programme?
The programme is personally chaired by the Chief Minister of Gujarat, ensuring direct engagement with citizens.
What has been the success rate of the 'Swagat' programme?
The programme has achieved a success rate of 99.97%, resolving over 15.79 lakh grievances since its inception.
