Will the Jharkhand Government Address Public Complaints Swiftly via Social Media?
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Synopsis
The Jharkhand government, led by Minister Deepak Birua, is making strides in public grievance redressal by utilizing social media. This innovative approach aims to escalate complaints directly to relevant authorities for faster resolution, promoting transparency and enhancing citizen engagement. Discover how this initiative could reshape governance in the state.
Key Takeaways
- Jharkhand government enhancing grievance redressal through social media.
- Direct escalation of complaints to relevant authorities.
- Encouragement for citizens to tag departments for quick responses.
- Promotion of transparency in governmental processes.
- First state to leverage social media effectively for public service.
Ranchi, Sep 7 (NationPress) In a pivotal initiative aimed at enhancing the system for public grievance resolution, the Jharkhand government has unveiled its strategy to leverage social media as a more efficient platform for tackling citizens' concerns and supporting those in distress.
The declaration was made by State Revenue and Transport Minister Deepak Birua on Sunday.
Through the social media platform X, Birua communicated that the government is upgrading its framework to ensure that issues and grievances mentioned online are promptly directed to the relevant departments, ministers, and even the Chief Minister.
“This initiative will not only guarantee quick responses but also enhance transparency in the process,” the minister stated.
The minister encouraged the public to voice their authentic concerns on social media and tag the relevant departments or the Chief Minister’s Office (CMO) for swift attention. Deepak Birua also highlighted the importance of productive engagement and discouraged the repetitive posting of identical issues.
“If an issue has already been raised by someone, others should support or provide updates instead of posting the same concern again. This practice reduces confusion and accelerates administrative responses,” he clarified.
Minister Deepak Birua also asserted that Jharkhand is the first state in the nation where Chief Minister Hemant Soren has effectively utilized social media as a formidable tool for public service. Over the years, numerous grievances have been resolved through CM Soren's direct intervention, he claimed.
He further confirmed that the government is currently working to formalize this model further, ensuring that a broader audience can take advantage of this instantaneous digital grievance resolution mechanism.
Minister Deepak Birua concluded, “By harnessing social media in a positive and constructive manner, the Jharkhand government is initiating a new era in providing enhanced services to the populace.”
Point of View
The initiative by the Jharkhand government to utilize social media for grievance redressal reflects a commendable step towards enhancing governmental transparency and responsiveness. By fostering constructive citizen engagement, it sets a benchmark for other states to follow, reinforcing the idea that technology can bridge the gap between the government and the public.
NationPress
08/09/2025
Frequently Asked Questions
How will social media complaints be addressed?
Complaints made on social media will be escalated directly to the relevant departments and ministers, ensuring prompt action and transparency.
Who can citizens tag for faster responses?
Citizens are encouraged to tag the relevant departments or the Chief Minister’s Office (CMO) for quicker attention to their grievances.
What is the goal of this initiative?
The goal is to create a more efficient and transparent grievance redressal process, allowing citizens to have their concerns addressed swiftly.
Is Jharkhand the first state to adopt this approach?
Yes, Jharkhand is the first state where the Chief Minister has effectively utilized social media as a tool for public service.
What should citizens avoid when posting about issues?
Citizens should avoid repeatedly posting the same issue and instead support existing posts to prevent confusion and expedite administrative action.
