Is IndiGo's Gourmet Cuisine Disappointing According to Biocon Chief Kiran Mazumdar-Shaw?

Synopsis
Key Takeaways
- Kiran Mazumdar-Shaw criticized IndiGo's in-flight gourmet menu.
- She called for a customer survey to improve dining options.
- The discussion highlights changing passenger preferences for food.
- Social media responses varied from appreciation for simplicity to critiques of gourmet offerings.
- Engaging customers can enhance airline services.
Bengaluru, Oct 18 (NationPress) Biocon Chief Kiran Mazumdar-Shaw expressed disappointment regarding the gourmet cuisine offered to stretch passengers, urging for a comprehensive customer survey. This remark has sparked a lively discussion on social media.
On Friday, Kiran Mazumdar-Shaw took to social media platform X, sharing a picture of the menu, stating, "Is this what IndiGo 6E considers gourmet cuisine for Stretch passengers? I would much rather choose their standard items! Oberoi needs to reflect on this unappealing and bland menu - please conduct a customer survey, and I assure you it will receive a 100% thumbs down."
The menu featured items like German lentil and feta salad with beetroot Galouti, Lavash with cream cheese yoghurt dip, Thandai tres leches cake, mixed nuts, pink salt, and pepper.
This post has ignited an engaging debate about in-flight dining options on social media.
One user, Rahul K, remarked, "Just got off an Air India flight where I enjoyed hot pav bhaji mid-air... Sometimes, simplicity in food trumps gourmet any day!"
Another user, Stocklearner88, commented, "Surveys aren't as negative as they've been portrayed in the current Karnataka scenario. If a simple taste preference requires a survey, surely a state with numerous other use cases warrants one."
Rithvik R added, "Having previously worked at Honeywell, I know that 80% of any aircraft's systems, including climate control, are from Honeywell. It filters around 90% of viruses, but I still avoid eating on flights and prefer to fast instead."
Another commentator, Rajesh, pointed out, "IndiGo is practically a monopoly; they won't heed feedback!"