How is MahaRERA Chief Manoj Saunik Outperforming His Predecessor in Swift Complaint Resolutions?
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Synopsis
Discover how MahaRERA's new chairman, Manoj Saunik, has dramatically expedited the resolution of home buyer complaints since his appointment. This article explores the impressive statistics and innovative strategies that have transformed the complaint handling process, ensuring greater transparency and efficiency in the real estate sector.
Key Takeaways
- Speedy complaint resolution is essential for home buyer satisfaction.
- Manoj Saunik's leadership has led to 175-200 cases being heard daily.
- Immediate updates through the Pronouncement of Order system enhance transparency.
- Reverting to the old website has improved project registration speeds.
- MahaRERA plays a vital role in protecting home buyers from builder fraud.
Mumbai, June 14 (NationPress) The pace at which complaints are being resolved, particularly for home buyers, has significantly improved since Manoj Saunik assumed the role of chairman of the Maharashtra Real Estate Regulatory Authority (MahaRERA).
Since taking office in October 2024 during the MahaYuti administration, Saunik has resolved 1,655 complaints—including 852 new complaints and some that were pending. This rapid resolution has provided essential relief to home buyers.
Since its inception in 2017, MahaRERA has registered 50,223 housing projects. Complaints have been lodged by home buyers for 5,508 projects, accounting for 10.96 percent of total projects registered.
As of June 2025, a total of 10,610 complaints have been received by the chairpersons since July 2017, with 7,732 complaints being resolved under Saunik's leadership.
To safeguard home buyers from builder fraud, MahaRERA is obliged to address complaints promptly and render decisions.
Reportedly, a backlog of complaints had accumulated since May 2020. Upon Saunik's appointment, hearings accelerated, with 175 to 200 cases being addressed daily, allowing all previously unresolved complaints to be heard.
Moreover, the introduction of the Pronouncement of Order system ensures that home buyers receive immediate updates regarding decisions.
Initially, a new website was planned for MahaRERA, leading to complications for builders in registering projects, effectively halting operations. However, Saunik reverted to the old website, which has since expedited project registrations.
According to MahaRERA, “Any aggrieved person may file a complaint with the Authority or the adjudicating officer regarding any registered real estate project for any violation of the Act or its regulations. Appeals can be made to the Appellate Tribunal or the High Court based on the decisions rendered.”
Point of View
It is crucial to recognize the proactive measures being implemented by MahaRERA under Manoj Saunik's leadership. The increased efficiency in complaint resolution not only enhances consumer confidence but also reinforces the integrity of the real estate sector in Maharashtra.
NationPress
15/06/2025
Frequently Asked Questions
What improvements has MahaRERA made in complaint resolution?
MahaRERA has significantly increased the speed of complaint resolutions since Manoj Saunik took charge, addressing between 175 to 200 cases daily.
How many complaints have been resolved under Saunik's leadership?
Saunik has resolved a total of 1,655 complaints since he assumed office in October 2024.
What role does MahaRERA play in protecting home buyers?
MahaRERA ensures that complaints regarding builder fraud are addressed promptly, providing critical support to home buyers.
What system has been implemented for better communication with home buyers?
The Pronouncement of Order system allows home buyers to receive immediate updates on decisions regarding their complaints.
How has the website transition affected project registrations?
Reverting to the old MahaRERA website has streamlined the project registration process, alleviating previous challenges faced by builders.
