Did NDMC Solve 78 Public Complaints at Suvidha Camp?
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Synopsis
On October 4, the NDMC organized a Suvidha Camp where they addressed 78 public complaints, showcasing their commitment to improving civic services. With over 100 officials present, the camp aimed to provide immediate solutions, while also launching the innovative Jan Suvidha Portal for seamless grievance redressal. Discover how NDMC is transforming public service delivery.
Key Takeaways
- 78 public grievances were addressed at the NDMC Suvidha Camp.
- Over 100 officials participated for immediate resolution.
- Jan Suvidha Portal launched for contactless grievance redressal.
- Grievances covered various departments including Public Health and Civil Engineering.
- Initiatives to enhance sanitation through mechanization were introduced.
New Delhi, Oct 4 (NationPress) The New Delhi Municipal Council (NDMC) addressed a total of 78 complaints during a Suvidha Camp held on Saturday at the NDMC Convention Centre, as reported by an official.
More than a hundred officials from 30 departments of NDMC participated in the camp, providing immediate solutions to the grievances presented, according to the official statement.
The help desks for various departments were overseen by the respective Heads of Departments.
The complaints gathered at the camp involved issues related to Personnel, Civil Engineering, Horticulture, Public Health, Enforcement, Commercial, Tax, and Estate Departments.
In addition, numerous local residents and service users attended the Suvidha Camp to seek information about NDMC Civic Services, as the statement highlighted.
All grievances were discussed directly between the public and the appropriate officials from various NDMC departments, ensuring speedy resolutions. Issues requiring higher-level policy decisions were clarified along with estimated timelines for resolution.
Besides organizing Suvidha Camps, NDMC has also introduced a ‘Jan Suvidha Portal’ as a contactless grievance redressal system for residents and service users.
The Jan Suvidha portal link can be found on the NDMC website (https://www.ndmc.gov.in/complaints.aspx). This portal allows users to lodge complaints, monitor their status, and provide feedback on the grievance redressal process.
Complaints can also be submitted through social media platforms such as X, Facebook, and Instagram. These grievances are continuously monitored by the Heads of Departments for prompt resolution.
Last month, NDMC initiated a drive to improve sanitation mechanization, with Chairman Keshav Chandra distributing new advanced sanitation equipment to replace traditional hand brooms across all 14 sanitation circles.
The distribution included 300 hand-held dustbins per circle for effective waste collection, 27 fully-equipped cleaning trolleys for mechanized market cleaning and wet mopping, 14 megaphones to bolster public awareness campaigns, and 300 waste collection bags per circle for systematic street waste management, according to an official.
Point of View
The NDMC's proactive approach in organizing the Suvidha Camp reflects a strong commitment to transparency and responsiveness in local governance. The introduction of the Jan Suvidha Portal signifies a modern shift toward embracing technology for efficient public service delivery, ensuring that residents have a reliable platform for their concerns.
NationPress
04/10/2025
Frequently Asked Questions
What is the purpose of the Suvidha Camp?
The Suvidha Camp is organized by NDMC to address public grievances directly and provide on-the-spot solutions across various departments.
How can residents submit their complaints?
Residents can submit their complaints through the Jan Suvidha Portal on the NDMC website or via social media platforms like X, Facebook, and Instagram.
What kind of complaints were addressed at the camp?
Complaints addressed at the camp included issues related to Personnel, Civil Engineering, Horticulture, Public Health, Enforcement, Commercial, Tax, and Estate Departments.
Is there a mechanism for tracking complaints?
Yes, the Jan Suvidha Portal allows residents to track the status of their complaints and provide feedback on the grievance redressal process.
What initiatives is NDMC taking to improve sanitation?
NDMC has initiated a drive to enhance sanitation mechanization, distributing modern sanitation equipment across its sanitation circles.
