Have India, the US, and Mexico Become the Most Balanced GCC Ecosystems?
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Synopsis
Discover how India, the US, and Mexico have risen to prominence as the most balanced global capability center ecosystems. With India's unique blend of scale, innovation, and efficiency, this report sheds light on how AI is driving transformation and enhancing GCC maturity.
Key Takeaways
- India, the US, and Mexico are leaders in GCC ecosystems.
- AI is critical for accelerating GCC maturity.
- Top performers have moved beyond pilot projects.
- Investment in talent and AI is crucial.
- Reimagining roles can lead to greater enterprise impact.
Mumbai, June 4 (NationPress) India, the US, and Mexico have been identified as the leading global capability center (GCC) ecosystems worldwide, with India remarkably merging scale, innovation, and efficiency, according to a report released on Wednesday.
The report emphasizes that AI — particularly advanced use cases such as GenAI, NLP, and AI agents — plays a vital role in enhancing GCC maturity. While the top performers have progressed from pilot projects to integrating AI into core workflows, many GCCs are still caught in the early stages of experimentation, as highlighted by the Boston Consulting Group (BCG).
“GCCs have traditionally excelled as the engine room — now the best are learning to navigate,” stated Sreyssha George, Managing Director and Partner at BCG.
AI has injected new energy — enabling GCCs to spearhead transformation rather than merely support it. Over 90 percent of top-performing centers have established or expanded AI-led Centers of Excellence in the last 18 months, a trend that is consistent across various industries and regions, he noted.
The report presents a three-step playbook for GCCs aiming to enhance their maturity and increase their enterprise impact: establish a bold North Star in line with the enterprise vision, prioritize high-impact value pools based on differentiating factors for leading performers, and perform structured diagnostics to identify capability gaps and create a roadmap for scaled transformation.
According to the report, GCCs that are set to lead are those that rethink their role — not merely as delivery units, but as capability centers fostering innovation, enterprise agility, and competitive advantage.
Entities investing in talent, deeply embedding AI, and sharing ownership of outcomes are best positioned to influence the next wave of global enterprise transformation.
“GCCs that regard AI as an add-on will never narrow the gap,” remarked Rajiv Gupta, Managing Director and Senior Partner at BCG. “The leaders have strategically woven AI into their operating frameworks, achieving a scale that significantly impacts the enterprise level.”
The frontrunners are not merely experimenting — they are producing substantial results.
Over 90 percent of high-performing GCCs are utilizing advanced AI applications compared to 50 percent of others. Gupta warned that those lagging risk slipping into an auto-pilot mode.
Point of View
It's imperative to acknowledge the strides made by India, the US, and Mexico in establishing robust GCC ecosystems. This report highlights the growing significance of AI in driving enterprise transformation, a trend that resonates across various sectors. Through strategic investments and a reimagined role, GCCs can enhance their impact and navigate the future with confidence.
NationPress
08/06/2025
Frequently Asked Questions
What is the significance of the GCC ecosystems in India, the US, and Mexico?
The GCC ecosystems in these countries are recognized for their balance of scale, innovation, and efficiency, making them leaders in global business operations.
How is AI contributing to the maturity of GCCs?
AI serves as a critical accelerator for GCC maturity, with top performers integrating advanced AI applications into their core operations.
What steps can GCCs take to enhance their impact?
GCCs can define their vision, prioritize impactful value areas, and conduct diagnostics to identify and address capability gaps.
