Bihar Dy CM Vijay Choudhary hears public grievances, defends Sahyog portal launch
Synopsis
A day after launching the Sahyog portal and helpline '1100', Bihar's NDA government put its grievance redressal push into action — with Deputy CM Vijay Choudhary personally hearing citizen complaints at the JD-U office. The move comes alongside a liquor-at-Vikas-Bhawan controversy that has put the state's decade-old prohibition law under fresh scrutiny.
Key Takeaways
Bihar Deputy CM Vijay Kumar Choudhary inaugurated a public hearing programme at the JD-U office in Patna on 12 May 2025 .
The "Sahyog" portal and helpline '1100' allow citizens to lodge complaints from home; the helpline runs 8 am to 8 pm daily.
Complaints must be resolved within 30 days ; failure triggers disciplinary action, including possible automatic suspension, from the 31st day .
Choudhary backed PM Modi's appeal to reduce gold purchases and conserve fuel, linking it to protecting India's foreign exchange reserves.
A liquor bottle found at Vikas Bhawan on Monday drew criticism; Choudhary reaffirmed Bihar's total liquor ban in force since April 2016 .
Bihar Deputy Chief Minister Vijay Kumar Choudhary on Tuesday, 12 May personally heard citizen grievances at the Janata Dal-United (JD-U) office in Patna, a day after the National Democratic Alliance (NDA) government launched the "Sahyog" portal and helpline number '1100' as part of a structured grievance redressal initiative.
Public Hearing Programme Launched
Deputy Chief Minister Vijay Choudhary, accompanied by Minister Sheela Kumari Mandal, directly listened to complaints from citizens during the inaugural session. Choudhary said that while public hearings have been held in the past, this initiative would now be implemented in a more structured and continuous manner.
Point of View
Not just junior functionaries. The timing is notable: the Vikas Bhawan liquor episode has embarrassed a government that has staked considerable political capital on prohibition since 2016. Defending that policy while a bottle turns up inside a state government building is a contradiction the opposition will not let go easily.
NationPress
29 Jun 2026
Frequently Asked Questions
What is Bihar's Sahyog portal and helpline '1100'?
The Sahyog portal and helpline '1100' are grievance redressal tools launched by the Bihar NDA government, allowing citizens to lodge complaints from home without visiting government offices. The helpline operates daily from 8 am to 8 pm, and complaints must be resolved within 30 days.
What happens if a complaint is not resolved within 30 days?
If a complaint is not resolved within 30 days, disciplinary proceedings are automatically triggered against the concerned officials from the 31st day, including the possibility of automatic suspension.
Why did Bihar Deputy CM Vijay Choudhary support PM Modi's appeal on gold and fuel?
Choudhary described PM Modi's appeal to reduce gold purchases and conserve fuel as a suggestion tied to global economic conditions, arguing that public cooperation would help preserve India's foreign exchange reserves.
What was the Vikas Bhawan liquor controversy?
A liquor bottle was found inside Vikas Bhawan in Patna on Monday, drawing criticism of the Bihar government. Bihar has enforced a total ban on the sale, production, transportation, and consumption of liquor since April 2016.
How will the daily public hearing at the JD-U office work?
Ministers will be deputed at the JD-U office in Patna every day to directly hear citizen grievances. Deputy CM Vijay Choudhary has assured that prompt action will be taken on all complaints presented during these sessions.
