Jamia Teacher Receives ICSSR Grant for Digital Grievance Research
Synopsis
The ICSSR has awarded a significant research project to Jamia's Pooja Paswan, focusing on enhancing digital grievance redress systems in India. This initiative aims to integrate traditional philosophical insights with modern governance frameworks.
Key Takeaways
Pooja Paswan awarded ICSSR project for digital grievance redress.
Project integrates Nyaya theory with modern governance.
Aim to improve transparency and accountability .
Focus on marginalized communities' access to grievance mechanisms.
Aligns with national goals for good governance and digital transformation .
New Delhi, April 20 (NationPress) — The Indian Council of Social Science Research (ICSSR), part of the Ministry of Education, has officially granted a research project focused on digital grievance redressal to Pooja Paswan, an Associate Professor in the Department of Political Science at Jamia Millia Islamia (JMI), as announced on Monday.
Paswan's study, titled "Evaluating and Improving India’s Digital Grievance Redress Architecture: A Nyaya-Theory-Driven Mixed-Methods Policy Experimentation Study," aims to thoroughly analyze India's evolving digital grievance redress mechanisms and evaluate their effectiveness in fostering accountability, transparency, and citizen-centric governance, as stated by JMI's Chief Public Relations Officer, Saima Saeed.
As reliance on digital platforms like CPGRAMS increases, grievance redress systems have become vital for administrative responsiveness. Nonetheless, issues concerning inclusivity, efficiency, and outcome-oriented solutions continue to challenge particularly marginalized and vulnerable communities, according to the report.
This research is pivotal in today’s governance context as it merges traditional Indian philosophical concepts—particularly Nyaya theory—with contemporary policy design and evaluation methodologies.
The project aspires to create a theoretically informed model that enhances grievance redress systems in India by combining normative insights with empirical analysis. It will utilize a mixed-methods approach, incorporating both quantitative data analysis and field-based qualitative research, while also conducting policy experimentation to pinpoint scalable and evidence-based reforms.
The study's goal is to bolster democratic accountability and increase public trust in governance structures.
This project aligns with national objectives surrounding good governance, digital transformation, and accessible public service delivery, aiding broader policy goals of administrative reform and citizen empowerment.
Pooja Paswan, who is also the Assistant Dean of Students' Welfare at JMI, has over a decade of experience in teaching and research, focusing on public administration theory, public policy, and governance. She actively contributes to integrating Indian Knowledge Systems into modern administrative frameworks and leads the Public Administration Theory Network (PATNET).
Point of View
This research initiative led by Pooja Paswan exemplifies a vital step towards improving digital governance in India. By integrating traditional philosophical insights with modern practices, it addresses crucial issues in grievance redress mechanisms, ultimately aiming to enhance democratic accountability and public trust.
NationPress
1 Jul 2026
Frequently Asked Questions
What is the focus of Pooja Paswan's research project?
Pooja Paswan's research project focuses on evaluating and improving India's digital grievance redress architecture through a mixed-methods policy experimentation study.
Which institution awarded the research project?
The research project was awarded by the Indian Council of Social Science Research (ICSSR), under the Ministry of Education.
How does the project aim to improve grievance redress systems?
The project aims to enhance grievance redress systems by integrating traditional philosophical insights with modern policy frameworks, focusing on accountability and inclusivity.
What is Nyaya theory?
Nyaya theory is a classical Indian philosophical thought that emphasizes justice and fairness, which will be integrated into the study's methodologies.
How long has Pooja Paswan been involved in academia?
Pooja Paswan has over a decade of experience in teaching and research, with a focus on public administration and governance.
