Has ECI Unveiled the ‘Book-a-Call with BLO’ Feature for Voter Concerns?
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Synopsis
Discover how the ECI is revolutionizing voter support with its new ‘Book-a-Call with BLO’ feature! This initiative enhances transparency and responsiveness in addressing electoral concerns, making the voting process smoother for citizens. Learn about the National Voter Helpline and how it serves to empower voters across India.
Key Takeaways
- Introduction of the ‘Book-a-Call with BLO’ feature for direct voter assistance.
- National Voter Helpline operational daily to support electoral queries.
- Trained executives ready to handle calls with electoral information.
- Establishment of State and District Contact Centres for localized responses.
- All complaints recorded through the National Grievance Service Portal.
New Delhi, Oct 29 (NationPress) The Election Commission of India (ECI) has enhanced its engagement with citizens and improved its grievance redressal system by launching the National Voter Helpline and the innovative ‘Book-a-Call' feature with the Booth Level Officer (BLO). This initiative aims to assist voters in resolving election-related inquiries swiftly and transparently, as stated by the ECI on Wednesday.
As per the ECI, individuals can now connect by calling the National Contact Centre (NCC) at the toll-free number 1800-11-1950, operational daily from 8:00 AM to 8:00 PM.
Trained executives will manage calls, providing assistance with electoral information, registration challenges, and other election-related services.
To ensure prompt and localized responses, the Commission has mandated all States, Union Territories, and Districts to set up their own State Contact Centres (SCCs) and District Contact Centres (DCCs).
“The ECI has directed each State/UT and District to create its own SCC and DCC to facilitate timely and localized responses. These centres will operate during office hours on all working days of the year, accommodating inquiries in the respective regional languages of the State/UT,” as noted in the official press release.
These centres are set to function during office hours on working days and will assist citizens in their native languages.
Moreover, all complaints and inquiries will be documented and monitored via the National Grievance Service Portal (NGSP 2.0), ensuring a system of accountability and transparency in handling grievances.
“Additionally, the ECI has introduced the ‘Book-a-Call with BLO’ feature, enabling citizens to directly reach their respective BLO through this option available on the ECINET platform,” the announcement stated.
The ECI has also instructed all Chief Electoral Officers (CEOs), District Election Officers (DEOs), and Electoral Registration Officers (EROs) to oversee requests regularly and ensure their resolution within 48 hours.
“These new services complement the existing frameworks for addressing election-related grievances. Citizens may also email their concerns to complaints@eci.gov.in,” it added.
The Commission encourages all voters to utilize these services fully, highlighting them as part of its ongoing mission to create a voter-centric, efficient, and transparent electoral process.
Point of View
The introduction of the ‘Book-a-Call with BLO’ feature by the ECI is a significant step towards enhancing electoral transparency and citizen engagement. By providing direct access to Booth Level Officers, the ECI is ensuring that voter concerns are addressed efficiently and effectively. This initiative demonstrates the Commission's commitment to making the electoral process more accessible and accountable, reflecting a progressive approach to democratic participation.
NationPress
27/12/2025
Frequently Asked Questions
What is the ‘Book-a-Call with BLO’ feature?
The ‘Book-a-Call with BLO’ feature allows voters to connect directly with their Booth Level Officer for assistance with electoral queries.
How can I contact the National Voter Helpline?
You can reach the National Voter Helpline by calling the toll-free number 1800-11-1950, available daily from 8:00 AM to 8:00 PM.
What services are available through the National Contact Centre?
The National Contact Centre provides assistance with electoral information, registration issues, and other election-related services.
How does the ECI ensure timely responses to grievances?
The ECI has instructed all States and Districts to establish their own contact centres to ensure localized and timely responses to voter concerns.
What if I have a complaint?
You can send an email to complaints@eci.gov.in to register your complaints regarding electoral issues.
