Should the SC Enforce Consumer Rights for Seller Transparency?
Click to start listening
Synopsis
The Supreme Court's recent notice highlights the critical need for transparency in seller information, empowering consumers with the right to know. This move aims to protect individuals from unfair trade practices and ensures informed decision-making. Learn how this litigation could transform consumer rights in India.
Key Takeaways
- Supreme Court issues notices to improve consumer rights.
- Consumers deserve detailed information about sellers.
- ‘Right to Know’ is essential for informed decision-making.
- Transparency can reduce unfair trade practices.
- Consumer Protection Act safeguards these rights.
New Delhi, July 21 (NationPress) The Supreme Court has issued notices to the Centre, all state governments, and union territory administrations regarding a public interest litigation (PIL) that demands the enforcement of consumers’ rights to receive comprehensive information about sellers and service providers. A Bench comprising Justices Vikram Nath and Sandeep Mehta was considering the plea put forth by advocate Ashwini Kumar Upadhyaya. The petition seeks to affirm that every consumer has the right to be informed not just about the quality, quantity, potency, purity, standard, manufacturing and expiry dates, and certifications of goods and products, but also about the specifics of the distributor, dealer, trader, seller, and shop owner. This information is vital for consumers to seek redress for unfair trade practices and unscrupulous exploitation.
The petition further requests that all distributors, dealers, traders, sellers, and shop owners should prominently display their full registration or license details, including name, address, number of employees, and contact information, at the entrance in bold letters on a display board that is easily visible to consumers.
It emphasizes that the ‘Right to Know’ regarding sellers and service providers is protected under the Consumer Protection Act, in conjunction with Article 19 of the Constitution.
“Consequently, every consumer must have access to details concerning products, services, and the distributors, dealers, traders, sellers, and shop owners before making a purchase,” the plea asserts.
Moreover, the petition highlights that the ‘Right to Know’ is essential for consumers to make informed decisions and safeguard themselves against unfair and restrictive trade practices. It helps prevent consumers from becoming victims of fraudulent or deceptive practices by distributors, dealers, traders, sellers, and shop owners who may misrepresent products or services or vanish after a transaction.
The petitioner shared an observation made during travel to Haridwar, noting numerous motels, restaurants, and eateries along the Delhi-Haridwar highway that failed to display their registration, owner’s name, address, and contact number, a situation prevalent throughout India.
Point of View
This recent PIL underscores the importance of transparency and accountability in trade practices. The Supreme Court's actions reflect a commitment to empowering consumers, fostering an environment where informed decisions are prioritized. As the legal landscape evolves, it is crucial for stakeholders to adapt and uphold these principles, ensuring that the rights of every consumer are respected and enforced.
NationPress
05/09/2025
Frequently Asked Questions
What is the main objective of the PIL?
The primary goal of the PIL is to enforce consumers’ right to detailed information about sellers and service providers, ensuring transparency and reducing unfair trade practices.
Who filed the PIL?
The PIL was filed by advocate Ashwini Kumar Upadhyaya.
What information should sellers provide?
Sellers are required to display their registration or license details, including name, address, number of employees, and contact information.
How does this relate to consumer rights?
This PIL reinforces the 'Right to Know' as established under the Consumer Protection Act, contributing to informed consumer choices.
Why is transparency important for consumers?
Transparency helps consumers avoid fraudulent practices and ensures they can make informed decisions before purchasing goods or services.
