Bank of Baroda Introduces ‘bob SAMVAD’: A Multilingual AI Initiative
Synopsis
Bank of Baroda has unveiled ‘bob SAMVAD’, a cutting-edge multilingual AI platform designed to revolutionize customer service in branches. This initiative aims to foster inclusive banking by facilitating communication in 22 languages, making banking more accessible for all.
Key Takeaways
Introduction of 'bob SAMVAD' to improve customer service.
Supports 22 languages for better communication.
Utilizes AI technology for real-time interactions.
Initial rollout in 250 branches across select states.
Part of Bank of Baroda's broader commitment to sustainability and inclusivity.
New Delhi, April 7 (NationPress) Bank of Baroda has launched ‘bob SAMVAD’, an innovative AI-driven multilingual conversational platform aimed at improving customer interactions within branches. The formal unveiling took place on March 28 in Mumbai, led by the Secretary of the Department of Financial Services, M. Nagaraju.
Nagaraju described the initiative as a significant move toward inclusive banking, emphasizing that it will enhance customer service and establish a new standard in the banking industry through advanced technology.
The platform is specifically designed to break down language barriers, facilitating smooth communication between customers and bank personnel in their chosen languages.
Created internally, 'bob SAMVAD' allows for real-time, low-latency communication in 22 languages, enabling effortless exchanges even when parties speak different languages.
Customers can utilize both text and voice features, allowing them to either type or speak their inquiries in their preferred language, which are then translated for branch employees, guaranteeing precise and prompt service.
During the launch, Debadatta Chand, the bank's Managing Director and CEO, stated that this initiative showcases the bank's commitment to merging technology with a customer-focused approach, making branches more inclusive and user-friendly.
The initial rollout will cover 250 branches in states such as Tamil Nadu, Karnataka, Telangana, Andhra Pradesh, and Maharashtra, with plans for a broader implementation throughout the bank's network.
The DFS Secretary also explored ‘bob Forest’, a sustainability project by the bank at its Mumbai office, dedicated to enhancing biodiversity and improving air quality as part of its comprehensive ESG initiatives.
Earlier this year, in February, the Department of Financial Services organized a two-day workshop at the Bank of Baroda Academy in Ahmedabad, focusing on the execution of the government’s reservation policy in public sector banks and measures to boost accessibility for Divyangjans (persons with disabilities).
Point of View
The launch of ‘bob SAMVAD’ by Bank of Baroda signifies a pivotal shift towards inclusive banking practices. This initiative not only addresses language diversity but also showcases the bank's commitment to leveraging technology for better customer service, setting a precedent for the financial sector.
NationPress
20 Jun 2026
Frequently Asked Questions
What is 'bob SAMVAD'?
'bob SAMVAD' is an AI-driven multilingual conversational platform developed by Bank of Baroda to enhance customer interactions in branches.
How many languages does 'bob SAMVAD' support?
'bob SAMVAD' supports communication in 22 different languages.
What are the main features of this platform?
The platform offers real-time, two-way communication in text and voice modes, enabling customers to interact in their preferred language.
When was 'bob SAMVAD' launched?
'bob SAMVAD' was officially launched on March 28, 2023, in Mumbai.
What is the long-term plan for 'bob SAMVAD'?
The platform will initially be rolled out to 250 branches, with plans for broader deployment across Bank of Baroda's network.
