GCC non-tech jobs in India to hit 5 lakh by 2028, Quess Corp report
Synopsis
India's GCC story is no longer just about coders. Non-tech roles — spanning finance, sales ops, and compliance — are on track to hit 5 lakh by 2028, growing at a 17.2% year-on-year clip. Mid-level professionals with 7-12 years of experience are the most sought-after, and Tier-2 cities are now absorbing 35% of demand — a structural shift that redraws India's white-collar employment map.
Key Takeaways
Non-tech GCC roles in India are projected to reach 5 lakh by 2028 , per a Quess Corp report released on 4 September .
Sales operations , finance , and business operations account for over 60 per cent of non-tech GCC demand.
Non-tech GCC hiring rose 17.2 per cent year-on-year in the first half of 2026 .
Professionals with 7–12 years of experience make up nearly 60 per cent of demand and are growing at a 21 per cent CAGR .
Bengaluru leads with 25 per cent of demand; Tier-2 cities now account for 35 per cent collectively.
Pharma and Healthcare leads sectoral demand, followed by BFSI and Technology and Product .
Non-tech roles at Global Capability Centres (GCCs) in India are projected to reach approximately 5 lakh by 2028, according to a report released on 4 September by workforce solutions firm Quess Corp. Digitally enabled business functions are emerging as a primary growth engine behind this surge, the report noted.
Key Functions Driving Demand
Sales operations, finance, and business operations collectively accounted for over 60 per cent of non-tech GCC demand, according to the Quess Corp findings. The nature of these roles is undergoing a structural shift, with business functions increasingly requiring proficiency in digital platforms, analytics, automation, and AI-enabled ways of working.
Demand for non-tech GCC roles rose 17.2 per cent year-on-year in the first half of 2026, reflecting sustained momentum even as technology hiring has moderated across sectors.
Mid-Level Talent at the Core
Professionals with 7 to 12 years of experience made up nearly 60 per cent of non-tech GCC demand in 2025 and are projected to grow at a three-year compound annual growth rate (CAGR) of 21 per cent, reaching an estimated 2.5 lakh in 2026. The trend reflects GCCs' growing appetite for professionals capable of process ownership, stakeholder management, and transformation delivery — roles that sit above entry-level execution but below senior leadership.
City-Wise Distribution
Bengaluru continues to anchor the GCC non-tech ecosystem, accounting for nearly 25 per cent of total non-tech demand in the first half of 2026. Delhi followed at 12 per cent, Mumbai at 10 per cent, Hyderabad at 9 per cent, and Pune at 7 per cent.
Notably, emerging locations and Tier-2 cities now collectively account for nearly 35 per cent of non-tech GCC demand — a signal that GCC expansion is no longer confined to the traditional metro cluster.
Sectors Leading the Charge
Pharma and Healthcare led sectoral demand for non-tech GCC roles, followed by BFSI (Banking, Financial Services and Insurance) and Technology and Product. Demand in these sectors is being driven by requirements for governance, analytics, compliance, and transformation-led capabilities — functions that are increasingly being consolidated into GCC structures rather than managed through local business units.
What This Means for India's GCC Landscape
This comes amid a broader GCC expansion wave in India, where centres originally set up for IT support are now absorbing higher-value business functions. The shift toward non-tech roles signals a maturation of the model — from back-office cost arbitrage to strategic capability building. With Tier-2 cities absorbing a growing share of demand, the geographic footprint of GCCs is widening in ways that could reshape India's white-collar employment map over the next three years.
Point of View
The next wave of GCC expansion could fundamentally alter labour market dynamics in cities like Coimbatore, Jaipur, and Indore. The risk is that domestic skilling pipelines in those cities are not yet calibrated to deliver analytics- and AI-literate business professionals at scale.
NationPress
4 Sept 2026
Frequently Asked Questions
What are non-tech GCC roles and why are they growing in India?
Non-tech GCC roles refer to business functions such as finance, sales operations, compliance, analytics, and governance housed within Global Capability Centres in India. They are growing because multinationals are shifting higher-value, process-ownership responsibilities to their India centres, driven by cost efficiency and a large pool of experienced mid-level talent.
How many non-tech GCC jobs are expected in India by 2028?
According to a Quess Corp report released on 4 September, non-tech GCC roles in India are projected to reach approximately 5 lakh by 2028. Demand grew 17.2 per cent year-on-year in the first half of 2026.
Which cities have the highest demand for non-tech GCC roles?
Bengaluru leads with nearly 25 per cent of total non-tech GCC demand in the first half of 2026, followed by Delhi at 12 per cent, Mumbai at 10 per cent, Hyderabad at 9 per cent, and Pune at 7 per cent. Tier-2 cities and emerging locations together account for 35 per cent of demand.
What experience level is most in demand for non-tech GCC positions?
Mid-level professionals with 7 to 12 years of experience account for nearly 60 per cent of non-tech GCC demand. This segment is projected to grow at a three-year CAGR of 21 per cent, reaching an estimated 2.5 lakh professionals in 2026.
Which sectors are driving non-tech GCC hiring in India?
Pharma and Healthcare leads sectoral demand for non-tech GCC roles, followed by BFSI and Technology and Product. Demand in these sectors is concentrated around governance, analytics, compliance, and transformation capabilities.
