How Did Infosys Secure a £1.2 Billion NHS Contract for Workforce Modernization?
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Synopsis
In a groundbreaking development, Infosys has clinched a monumental £1.2 billion contract from NHSBSA to revolutionize the workforce management solution for the NHS in England and Wales. This partnership promises to enhance employee support, retention, and recruitment with cutting-edge technology. Discover how this initiative aligns with the NHS's ambitious 10-Year Health Plan.
Key Takeaways
- Infosys secures a £1.2 billion contract with NHSBSA.
- Contract duration is 15 years.
- Replacement of the Electronic Staff Record (ESR) system.
- Supports 1.9 million NHS employees.
- Aligns with NHS's 10-Year Health Plan.
Bengaluru, Oct 14 (NationPress) The prominent IT company Infosys announced on Tuesday that it has been awarded a substantial contract worth 1.2 billion pounds over a span of 15 years by the NHS Business Services Authority (NHSBSA) in the UK. The aim is to implement the Future NHS Workforce Solution across England and Wales.
Infosys will create a state-of-the-art, data-driven workforce management solution designed to replace the existing Electronic Staff Record (ESR) system, ensuring the continued processing of salaries for 1.9 million NHS employees, amounting to over 55 billion pounds in payroll each year.
“Implementing the Future NHS Workforce Solution is a vital step toward achieving the goals outlined in the 10-Year Health Plan. This initiative will serve as a strategic facilitator for developing a workforce ready for the future,” stated Michael Brodie, Chief Executive of NHSBSA.
Collaborating with Infosys allows us to create a modern, data-driven platform that enhances the NHS's ability to attract, retain, and support its workforce,” he added.
After an exhaustive procurement process, Infosys was selected for its successful history in executing extensive digital transformation initiatives, its innovative user-centric design approach, and its dedication to operational excellence.
The Future NHS Workforce Solution aligns with the NHS’s 10-year Health Plan and the objective of developing a future-ready workforce.
Utilizing advanced technologies, the new solution will provide a modern, flexible, and integrated platform that manages the complete employee lifecycle—from recruitment and onboarding to payroll, career advancement, and retirement.
Salil Parekh, Chief Executive Officer and Managing Director of Infosys, remarked, “The NHS plays a fundamental role in the UK, delivering essential services that impact millions of lives daily.
“We are privileged to be selected by NHSBSA to facilitate transformative change for NHS employees in England and Wales through the Future Workforce Solution,” he noted.
“With our vast experience in digital transformation and organizational change for global entities, along with elements from our AI suite - Infosys Topaz, we will provide a platform that not only enhances efficiency today but also empowers the NHS to elevate its invaluable contributions into the future,” Parekh added.
The NHSBSA operates as an independent body under the Department of Health and Social Care, delivering a wide range of vital central services to NHS organizations, contractors, patients, and the public.
Point of View
I see this partnership between Infosys and the NHS as a significant milestone in digital transformation within the UK's healthcare system. This contract not only underscores Infosys's expertise in large-scale IT solutions but also reflects the NHS's commitment to enhancing operational efficiency. Ultimately, this initiative is poised to improve the quality of healthcare services and workforce management, benefitting millions.
NationPress
14/10/2025
Frequently Asked Questions
What is the value of the contract awarded to Infosys?
The contract awarded to Infosys is worth £1.2 billion.
What is the duration of the contract?
The contract spans 15 years.
What will the Future NHS Workforce Solution replace?
It will replace the current Electronic Staff Record (ESR) system.
How many NHS employees will benefit from this solution?
Approximately 1.9 million NHS employees will benefit from this solution.
What is the goal of the NHS's 10-Year Health Plan?
The goal is to create a workforce that is fit for the future.
