How Did Monthly Grievance Disposal Surpass 1 Lakh for the 35th Consecutive Month?
Click to start listening
Synopsis
In an impressive display of efficiency, the central government has reported that grievance disposal has exceeded 1 lakh for the 35th consecutive month. This achievement reflects the dedication of various ministries and departments in addressing public concerns swiftly and effectively.
Key Takeaways
- 1,24,101 grievances resolved in May.
- 35 consecutive months of exceeding 1 lakh grievances disposed.
- Average grievance resolution time was 16 days.
- 60,499 new registrations on CPGRAMS.
- Integration with Common Service Centres enhances accessibility.
New Delhi, June 14 (NationPress) In May, a remarkable 1,24,101 grievances were successfully addressed by various central ministries and departments, marking the 35th consecutive month that the grievance disposal rate exceeded 1 lakh cases in the Central Secretariat, as reported by the government.
The average time taken for grievance resolution within these ministries and departments from May 1 to May 31 was just 16 days, according to the Department of Administrative Reforms and Public Grievances (DARPG).
The monthly report for May from the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) offers a comprehensive analysis of the types and categories of public grievances as well as their resolutions.
Additionally, the report details 60,499 new users who registered on the CPGRAMS platform during May, with the highest number of registrations coming from Uttar Pradesh (10,043 registrations).
The feedback call center gathered 65,601 feedbacks throughout May 2025, including 38,968 feedbacks specifically for central ministries and departments, according to the Ministry of Personnel, Public Grievances & Pensions.
The report also included a ministry-wise analysis of grievances lodged through Common Service Centres (CSCs) in May.
CPGRAMS has been integrated with the CSC portal, accessible at over 5 lakh CSCs, in collaboration with 2.5 lakh Village Level Entrepreneurs (VLEs).
In May 2025, approximately 5,653 grievances were recorded via CSCs, highlighting the primary issues and categories for which the highest number of grievances were reported.
The report presented an overview of the Review Meeting Module, which is now operational across Central Ministries and Departments.
This module enables Secretary-level reviews of public grievances, enhancing the efficiency of resolution processes and elevating citizen satisfaction. In May, a total of 28 review meetings took place across Central Ministries and Departments.
Among the top performers in the Grievance Redressal Assessment and Index for May within Group A (having 500 or more grievances) were the Department of Telecommunications, the Department of Posts, and the Central Board of Indirect Taxes and Customs.
Point of View
We emphasize that the government's consistent achievement in grievance disposal reflects a commitment to transparency and responsiveness. The integration of systems like CPGRAMS with Common Service Centres showcases an innovative approach to citizen engagement. This ongoing success not only enhances public trust but also sets a benchmark for future initiatives.
NationPress
14/06/2025
Frequently Asked Questions
What is the total number of grievances addressed in May?
A total of 1,24,101 grievances were addressed by central ministries and departments in May.
How many new users registered on CPGRAMS in May?
60,499 new users registered on the CPGRAMS platform during May.
What was the average grievance disposal time?
The average grievance disposal time was 16 days from May 1 to May 31.
Which state had the most registrations?
Uttar Pradesh had the maximum registrations with 10,043 new users.
What is the significance of the Review Meeting Module?
The Review Meeting Module facilitates Secretary-level reviews of grievances, enhancing resolution efficiency and citizen satisfaction.
