NHAI adds toll plaza feedback feature to Rajmargyatra app for highway users
Synopsis
NHAI has added a structured Toll Plaza Feedback feature to its Rajmargyatra app, allowing highway users to rate toll plazas and flag issues in real time. It pairs with a new weekly inspection regime for toll facilities — together, the moves mark a shift toward data-driven accountability on India's 1.46-lakh-kilometre highway network.
Key Takeaways
NHAI launched the 'Toll Plaza Feedback' feature on the Rajmargyatra app on 19 October 2026 .
Annual pass holders will receive automatic notifications after crossing a toll plaza; all users can access the feature via the app menu.
Users can rate their experience, select relevant options, and add remarks to flag issues at any toll plaza.
NHAI will use the feedback data to identify and monitor areas requiring service improvements across the National Highway network.
A separate enforcement mechanism introduced earlier in October 2026 requires weekly NHAI inspections of toll plaza facilities, including toilets and collection booths.
The National Highways Authority of India (NHAI) has launched a new 'Toll Plaza Feedback' feature on its Rajmargyatra mobile application, enabling National Highway users across the country to rate and report their experiences at toll plazas. The update, announced via an official statement on Monday, 19 October 2026, is part of a broader push to improve service delivery on the national highway network.
How the Feature Works
Once annual pass holders cross a National Highway toll plaza, they will receive an automatic notification from the Rajmargyatra app prompting them to share their experience. All other users can access the 'Toll Plaza Feedback' option directly from the app's menu section at any time.
Users can rate their experience on a rating scale, select from predefined options relevant to their journey, and add personalised remarks. The structured format is designed to make feedback submission quick and actionable for NHAI administrators.
What NHAI Says
According to the official statement from the Ministry of Road Transport and Highways, the initiative is aimed at strengthening citizen participation and supporting efforts to make National Highway journeys 'safer, smoother and more convenient.'
'NHAI encourages users to actively use the Toll Plaza Feedback feature and share their experiences through the Rajmargyatra app. Citizen participation will help NHAI to address user concerns and work towards improving service delivery at the toll plazas across the National Highway network,' the statement noted.
Why This Matters for Highway Users
The feature gives commuters a formal, app-based channel to flag issues at toll plazas — from congestion and collection booth conditions to surrounding facilities and signage — rather than relying on helplines or informal complaints. NHAI has said the data gathered will help it identify and monitor locations where service improvements are needed.
Notably, this launch follows a separate enforcement initiative introduced by NHAI earlier in October 2026, under which User Fee Collection Agencies are required to meet prescribed service standards for toilets, collection booths, surrounding areas, and signboards. NHAI officials are now mandated to inspect these facilities at least once every week, with agencies expected to address deficiencies promptly.
Context and Broader Push
The two measures together signal a more structured approach to public-facing infrastructure accountability on India's National Highways. The Rajmargyatra app already serves as a single-window platform for highway-related services, and the addition of a feedback mechanism brings a consumer-experience layer to what has traditionally been a utility application.
The scale of India's National Highway network — spanning over 1.46 lakh kilometres — means even incremental improvements in toll plaza service quality could affect millions of daily commuters and freight operators. Whether the feedback data translates into visible on-ground changes will be the real measure of the feature's effectiveness.
Point of View
But its value will depend entirely on the feedback loop NHAI builds behind it — how quickly complaints trigger inspections, and whether agencies face real consequences for poor ratings. India's toll infrastructure has long suffered from a gap between prescribed standards and ground reality; a rating scale alone does not close that gap. The pairing with a weekly inspection mandate is more promising, but enforcement intensity will likely vary by zone. The real test will come six months from now, when user ratings can be cross-referenced against inspection reports to see if the two data streams are telling the same story.
NationPress
19 Oct 2026
Frequently Asked Questions
What is the Toll Plaza Feedback feature on the Rajmargyatra app?
It is a new feature launched by NHAI on 19 October 2026 that allows National Highway users to rate their experience at toll plazas and report issues directly through the Rajmargyatra mobile app. Users can select a rating, choose relevant options for their journey, and add remarks.
Who can use the Toll Plaza Feedback feature?
All Rajmargyatra app users can access the feature from the app's menu section to submit feedback on any toll plaza. Annual pass holders will additionally receive automatic notifications prompting them to share their experience after crossing a toll plaza.
Why has NHAI introduced this feature?
NHAI introduced the feature to strengthen citizen participation and create a structured channel for users to report issues at toll plazas, helping the authority identify locations where service improvements are needed. The Ministry of Road Transport and Highways stated it aims to make National Highway journeys 'safer, smoother and more convenient.'
What other steps has NHAI taken recently to improve toll plaza standards?
Earlier in October 2026, NHAI introduced a stricter monitoring mechanism requiring User Fee Collection Agencies to meet prescribed service standards for toilets, collection booths, surrounding areas, and signboards. NHAI officials are now mandated to inspect these facilities at least once every week.
How will NHAI use the feedback collected through the app?
According to the official statement, NHAI will use the data to identify and monitor areas across the National Highway network where improvements in toll plaza services may be required, and to address user concerns to improve overall service delivery.
