How many complaints did the National Consumer Helpline receive?
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Synopsis
The National Consumer Helpline has recorded an impressive 5.41 lakh complaints in 2025, with significant engagement from southern states. This workshop highlights the efficiency of consumer dispute resolution and the need for digital advancements in the grievance redressal process.
Key Takeaways
- 5.41 lakh complaints registered in 2025.
- 23% of complaints from southern states.
- Karnataka and Kerala Commissions have exceeded disposal rates.
- Over 11,900 cases heard through Virtual Courts.
- Emphasis on digital transformation in grievance redressal.
New Delhi, June 14 (NationPress) The National Consumer Helpline, which allows individuals to lodge complaints and obtain resolutions efficiently, has reported a staggering 5.41 lakh complaints in 2025, as stated by Nidhi Khare, Secretary of the Department of Consumer Affairs.
During a regional workshop on consumer protection held in Chennai, Khare pointed out that 23 percent of these grievances stem from the southern states, indicating a robust regional engagement with the consumer portal.
Out of the total 28.54 lakh cases filed across the nation, only 5.62 lakh remain pending, with the southern states contributing merely 13.34 percent to this figure, Khare added.
Commending the performance of the southern states, she highlighted that both Karnataka and Kerala Commissions have resolved more cases than they have filed, with several District Commissions achieving a disposal rate exceeding 100 percent for three consecutive years.
Moreover, Khare revealed that over 11,900 cases were addressed through Virtual Courts.
The workshop, organized by the Department of Consumer Affairs, aimed to reinforce its commitment to enhancing consumer grievance redressal systems and promoting efficiency in institutions.
Khare stressed the necessity for adaptive legal and digital frameworks in the digital age, emphasizing the importance of initiatives such as the Right to Repair Portal, e-Jagriti, and the fortification of the National Consumer Helpline.
Additionally, she shed light on the regulatory measures implemented by the Central Consumer Protection Authority (CCPA) aimed at combating dark patterns, fraudulent reviews, and misleading advertisements.
Khare urged for ongoing innovation, collaboration, and equitable access to high-quality grievance redressal, particularly through mediation and virtual hearings.
Meanwhile, Justice Amreshwar Pratap Sahi, President of the National Consumer Disputes Redressal Commission (NCDRC), discussed the expanding scope of the Consumer Protection Act and the notable shift of litigation from conventional courts to consumer commissions.
He provided crucial advice to District Consumer Commissions, urging them to adopt a more digital-friendly and tech-enabled approach to improve efficiency and accessibility in resolving consumer disputes.
“Developing digital infrastructure and utilizing technology is essential to meet the needs of a rapidly evolving environment,” Sahi stated. He also called for proactive engagement with administrative entities to ensure the effective enforcement of Commission orders, recommending timely coordination in cases that require expert opinions.
The workshop included various sessions focused on reinforcing consumer grievance redressal across vital sectors.
These sessions also tackled digital innovation through e-Jagriti, grievance mechanisms in real estate and insurance, and redressal of medical negligence, with active participation from judicial leaders, state officials, and legal professionals.
Point of View
It is essential to recognize the significant strides made by the National Consumer Helpline in addressing consumer grievances. The data indicates a commendable engagement from southern states, showcasing the effectiveness of digital platforms in streamlining complaint resolutions. This commitment to enhancing consumer rights and protections is crucial as we navigate an increasingly digital marketplace.
NationPress
14/06/2025
Frequently Asked Questions
What is the National Consumer Helpline?
The National Consumer Helpline is a platform where consumers can lodge complaints and seek resolutions regarding various issues they face in the marketplace.
How many complaints has the helpline received in 2025?
In 2025, the National Consumer Helpline received an impressive total of 5.41 lakh complaints.
What percentage of complaints are from southern states?
Approximately 23 percent of the complaints received are from the southern states.
What initiatives are being promoted for consumer protection?
Initiatives such as the Right to Repair Portal and e-Jagriti are being promoted to enhance consumer protection and grievance redressal.
How are digital solutions being integrated into the grievance process?
Digital solutions like Virtual Courts are being utilized to address cases more efficiently and effectively.
