Is People’s Participation Vital for Enhancing Public Service Delivery?

New Delhi, May 22 (NationPress) Engagement of the public is essential for improving public service delivery throughout the nation, asserted Union Health Minister J.P. Nadda on Thursday.

Leading a 'Kayakalp Manthan' session with Central government Hospitals, NGOs, and top officials from the Union Health Ministry, aimed at enhancing 'Jan Bhagidari' (public involvement) to achieve superior health results, the Minister pointed out significant advancements made over the past decade while emphasizing the necessity for ongoing efforts to further uplift public healthcare delivery.

He underscored the importance of Jan Bhagidari in ensuring effective public healthcare delivery.

"By engaging local communities and fostering a sense of ownership towards healthcare facilities, we can greatly improve the effectiveness of the Kayakalp Scheme," he stated.

This initiative should evolve into a nationwide movement, he emphasized, to guarantee the long-lasting triumph of the program.

Furthermore, the Union Health Minister highlighted the significance of the environment and atmosphere in healthcare facilities, noting that a positive hospital ambiance impacts the mental well-being of both patients and healthcare staff.

"Despite thousands of patients receiving quality care daily, there is a noticeable absence of positive feedback from patients, even after the best clinical treatment, indicating a need for introspection and improved communication from hospitals to both patients and the public," he remarked.

A major topic of discussion was the public perception of government hospitals and the elements that contribute to their image.

The Minister urged all stakeholders to delve into the root causes of these perceptions, addressing concerns related to infrastructure, cleanliness, staff conduct, amenities, and management, to pinpoint and apply effective solutions.

He stressed the necessity of overcoming challenges faced by hospitals through improved management and service prioritization.

Nadda also called for a greater emphasis on state hospitals, particularly at the grassroots level, including Sub-Health Centres (SHC), to alleviate the mounting pressure on premium urban institutions.

"Future strategies will focus on training, capacity building, innovation, and adopting eco-friendly methods. Enhancing public participation and integrating technology into healthcare delivery will also be essential for relieving the load on top-tier institutions," he added.

Initiated in 2015, the Kayakalp Scheme is designed to promote cleanliness, hygiene, and infection control practices within public healthcare facilities across India.

Originally launched in 10 Central government hospitals, the scheme has now expanded to encompass 25 Central government hospitals and institutions, broadening its impact to numerous healthcare centers nationwide.

In state government hospitals and healthcare setups, the Scheme operates through the National Health Mission (NHM).