How is TN Minister addressing public grievances amidst heatwaves and storms?
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Synopsis
In a proactive response to the extreme weather conditions affecting Tamil Nadu, Minister S.S. Sivasankar ensures efficient handling of electricity complaints and system preparedness. His commitment to uninterrupted power supply highlights the state's dedication to consumer satisfaction. Discover the measures being implemented to address the rising power demand and maintain reliability.
Key Takeaways
- Minister S.S. Sivasankar conducted a review of electricity-related public grievances.
- Staff at Minnagam increased to handle the rising volume of complaints.
- Total complaints received: 35,27,939 with a resolution rate of 99.67%.
- Average daily complaints: 2,502.
- Measures implemented to ensure stable electricity supply during extreme weather.
Chennai, May 17 (NationPress) Amidst the relentless summer heat, torrential rains, and thunderstorms sweeping across Tamil Nadu, Transport and Electricity Minister S.S. Sivasankar conducted a thorough review of public grievances related to electricity and the overall system readiness on Saturday.
The Minister inspected Minnagam, the 24-hour consumer grievance redressal center at the Tamil Nadu Power Distribution Corporation Ltd. (TNPDCL) headquarters, to evaluate the effectiveness of complaint management and the efficiency of rapid response systems.
Speaking to reporters, Sivasankar revealed that the workforce at Minnagam has been increased from 65 to 94 effective May 5, 2025, to manage the surge in complaints, particularly during the scorching summer.
The helpline number 94987 94987 continues to be the main channel for consumers to lodge complaints.
Since its inception, Minnagam has recorded a total of 35,27,939 complaints, with 35,16,155 of them resolved, reflecting a remarkable resolution rate of 99.67%.
The platform handles an average of 2,502 complaints daily, accumulating approximately 75,063 complaints each month.
During his review, the Minister urged officials to prioritize areas experiencing frequent power outages and to investigate the underlying causes for long-term solutions.
He emphasized the importance of prompt and effective responses to each grievance to ensure customer satisfaction.
Sivasankar also instructed the department to take all necessary precautions to ensure a seamless and stable electricity supply, especially during fluctuating weather conditions.
Reassuring the public, the Minister stated, “There is no disparity between electricity demand and supply in Tamil Nadu. A reliable three-phase power supply is consistently maintained across the state.”
He further noted that TNPDCL has implemented all essential measures to manage the increased power demand during peak summer and is also proactively preparing for the upcoming northeast monsoon season to prevent service disruptions.
This visit underscores the state's dedication to providing dependable electricity services and promptly addressing consumer concerns during adverse weather.
Point of View
The recent actions taken by Minister S.S. Sivasankar reflect a strong commitment to addressing public grievances effectively and ensuring the reliability of essential services like electricity. The government's proactive measures during extreme weather conditions showcase its dedication to consumer welfare and system resilience.
NationPress
08/06/2025
Frequently Asked Questions
What measures are being taken to handle public grievances related to electricity?
The Minister has increased the staff at the grievance redressal center and emphasized prompt responses to complaints to ensure consumer satisfaction.
How effective is the complaint resolution system?
The resolution rate of complaints at Minnagam stands at an impressive 99.67%, reflecting the system's efficiency in addressing issues.
What is the primary helpline for consumers to register complaints?
Consumers can reach the helpline at 94987 94987 to file their complaints regarding electricity supply.
Is there a risk of power supply interruptions during extreme weather?
The Minister has assured that all necessary measures are in place to ensure uninterrupted electricity supply, even during adverse weather conditions.
What steps are being taken for the upcoming monsoon season?
TNPDCL is preparing in advance to handle rising power demand and prevent service interruptions during the northeast monsoon.
