How Did the Home Ministry Tackle 3,977 Public Grievances in October?
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Synopsis
In October, the Union Home Ministry made significant strides in addressing public grievances, showcasing a commitment to accountability and transparency. A special campaign aimed at resolving pending issues and promoting cleanliness yielded impressive results, reinforcing the Ministry's dedication to effective service delivery.
Key Takeaways
- 3,977 public grievances resolved in October.
- 119 MP references and 199 state government references addressed.
- 718 appeals related to Ministry activities handled.
- Successful Swachhata campaign expanded to 7,678 sites.
- Over Rs 3.45 crore generated through scrap disposal.
New Delhi, Nov 15 (NationPress) — The Union Home Ministry took significant steps to resolve 3,977 public grievances during the month of October. This included addressing 119 references from Members of Parliament (MP), 199 references from state governments, and 718 appeals related to various Ministry activities, according to an official announcement made on Saturday.
This achievement was part of a larger initiative aimed at enhancing accountability, transparency, and effective service delivery throughout the Ministry and its field offices, the official noted.
A robust social media campaign was also launched to raise awareness about the Ministry’s activities and achievements.
The Ministry executed the Special Campaign 5.0 from October 2 to October 31, targeting the resolution of pending matters.
Motivated by Prime Minister Narendra Modi's vision to institutionalize Swachhata and reduce government backlog, the 30-day campaign focused on promoting cleanliness, optimizing workflow, and addressing outstanding grievances within the Ministry and its associated organizations.
Under the leadership of Union Home Minister and Minister of Cooperation, Amit Shah, particular emphasis was placed on field and outstation offices that engage directly with the public.
Initially, 4,187 sites were earmarked for the Swachhata campaign, which was later expanded to 7,678 sites. The campaign effectively resolved 119 MP references, 199 state government references, 3,977 public grievances, and 718 appeals, as detailed in the statement.
Throughout this month-long initiative, 194,522 physical files and 65,997 electronic files were assessed, resulting in the liberation of 95,186 sq. ft. of space. Additionally, over Rs 3.45 crore was raised through scrap disposal.
The campaign was rigorously monitored at the highest levels, with Minister of State for Home Affairs Bandi Sanjay Kumar actively involved in its execution and progress assessment.
All divisions of the MHA, Central Armed Police Forces (CAPFs), and related organizations participated enthusiastically in the campaign.
Daily updates regarding progress were shared on the SCPDM portal, managed by the Department of Administrative Reforms and Public Grievances.
The campaign commenced with a preparatory phase starting September 15, followed by the implementation period from October 2 to 31, executed across the Ministry and its attached and subordinate offices nationwide.
Point of View
It is crucial to acknowledge the proactive measures taken by the Union Home Ministry in addressing public grievances. This campaign not only reflects a commitment to accountability from the government but also enhances public trust in the administrative processes. The dedication to resolving issues efficiently aligns with the national interest and showcases a responsible approach to governance.
NationPress
15/11/2025
Frequently Asked Questions
What were the main achievements of the Home Ministry in October?
The Home Ministry addressed 3,977 public grievances, 119 references from MPs, 199 references from state governments, and 718 appeals.
What was the purpose of the Special Campaign 5.0?
The campaign aimed to resolve pending matters and promote cleanliness within the Ministry and its organizations.
How many sites were involved in the Swachhata campaign?
The Swachhata campaign initially identified 4,187 sites, later expanded to 7,678 sites.
What financial impact did the campaign have?
The campaign generated over Rs 3.45 crore through scrap disposal.
Who monitored the progress of the campaign?
The campaign was closely monitored by the Minister of State for Home Affairs, Bandi Sanjay Kumar.
