Gujarat: Vadodara Collector Addresses Public Grievances at Swagat Program
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Synopsis
On March 27, the Vadodara district administration held the Swagat public grievance redressal program, where District Collector Anil Dhameliya resolved seven cases. This initiative allows citizens to voice concerns directly to officials, ensuring timely resolutions and showcasing the government's commitment to efficient public service.
Key Takeaways
- Swagat program facilitates direct communication between citizens and officials.
- Seven complaints resolved during the recent session.
- Technology used to streamline grievance submissions.
- Initiative has gained national and international recognition.
- Officials emphasize non-litigious resolutions for complaints.
Vadodara, March 27 (NationPress) The district administration of Vadodara held its Swagat public grievance redressal program at the Collector’s office, where District Collector Anil Dhameliya attended to public complaints and directed officials to ensure prompt resolutions on Thursday.
This initiative acts as an essential platform for citizens to directly communicate their concerns to senior officials, resulting in the resolution of seven cases involving issues such as encroachments, rental property disputes, and inheritance matters.
The Swagat (State-Wide Attention on Grievances by Application of Technology) initiative was initiated by the Gujarat government in April 2003 to establish a transparent and efficient system for addressing public grievances.
The program functions at three tiers – district, state, and taluka – ensuring that complaints are heard and resolved effectively. It takes place on the fourth Thursday of every month, allowing citizens to present their issues directly to the administration.
This program utilizes technology-driven governance, allowing individuals to submit complaints online, which are subsequently reviewed and managed by the relevant departments.
Since its launch, the initiative has played a pivotal role in resolving thousands of public grievances and has garnered both national and international acclaim for its effectiveness.
During the latest Swagat session in Vadodara, the Collector noted various grievances and made sure that all complaints were addressed with the involvement of pertinent department officials.
The session led to the resolution of seven significant cases, including disputes over land encroachments, rental agreements, and inheritance-related conflicts.
The Collector stressed that complaints should not be under judicial consideration to prevent legal complications and encouraged citizens to utilize the program for non-litigious resolutions. Senior government officials, such as District Superintendent of Police Rohan Anand, District Development Officer Mamta Hirpara, and Resident Additional Collector B.S. Patel, were present to ensure a thorough and coordinated approach to grievance resolution.
The attendance of these officials highlighted the government’s dedication to addressing public issues in a systematic and accountable manner.
