Zomato Raises Platform Fees by 19.2%, Now Rs 14.90 per Order
Synopsis
Zomato has announced a 19.2% increase in its platform fee, moving to Rs 14.90 per order amid rising operational costs. This change reflects the ongoing challenge of maintaining profitability in the food delivery sector as expenses continue to climb.
Key Takeaways
Zomato has increased its platform fee by 19.2% .
The new fee is Rs 14.90 per order before GST.
This hike is attributed to rising operational costs.
Zomato's competitor, Swiggy , charges Rs 14.99 per order.
The company reported significant growth in profit and revenue.
New Delhi, March 20 (NationPress) The food delivery service Zomato has raised its platform fee by 19.2%, translating to an increase of Rs 2.40 per order, as indicated by the most recent billing information on its app as of Friday.
Before the Goods and Services Tax (GST), the updated platform fee is now Rs 14.90 per order, which is a rise from the previous Rs 12.50.
This recent increase is attributed to escalating energy costs, such as LPG and crude oil, which have led to higher operational expenses for both restaurants and delivery partners, thereby necessitating price adjustments by the platform.
Zomato last modified its platform fee in September 2025. Earlier this February, the fee was raised to Rs 10 per order from Rs 6 during the festive season.
Currently, Zomato's competitor, Swiggy, has set its platform fee at Rs 14.99 per order, inclusive of taxes.
Zomato originally implemented a platform fee of Rs 2 per order in August 2023, which has gradually increased in major markets.
This adjustment is part of a broader strategy by food delivery platforms to enhance their unit economics and profit margins in light of rising operational costs.
Shares of Zomato's parent company, Eternal, closed at Rs 233 on Friday, reflecting a 1.86% increase from the previous day and nearly a 7.5% rise for the week, although the stock has dropped around 13% over the past month.
The company reported a remarkable 72.88% increase in consolidated net profit, reaching Rs 102 crore for the December quarter (Q3 FY26), compared to Rs 59 crore during the same period last year. Revenue from operations surged to Rs 16,315 crore from Rs 5,405 crore a year prior.
Eternal, which rebranded from Zomato in March 2025, also experienced a significant rise in expenses.
Point of View
Zomato's decision to increase platform fees underscores the pressures faced by food delivery services. This adjustment is not merely a financial strategy but a necessary reaction to mounting operational costs. As these platforms strive to balance profitability with consumer expectations, the implications for users and the industry at large warrant close attention.
NationPress
9 May 2026
Frequently Asked Questions
What prompted Zomato to increase its platform fee?
The increase in platform fee by Zomato is primarily due to rising operational costs, including increased energy prices like LPG and crude oil.
How much has Zomato raised its platform fee?
Zomato has raised its platform fee by 19.2%, which amounts to an increase of Rs 2.40 per order.
What is the current platform fee on Zomato?
The current platform fee on Zomato is Rs 14.90 per order, pre-GST.
When was the last time Zomato changed its platform fee?
Zomato last revised its platform fee in September 2025, and before that, it was increased during the festive season in February.
How does Zomato's fee compare to Swiggy's?
As of now, Swiggy charges a platform fee of Rs 14.99 per order, which includes taxes.
