How is Adani Airports Transforming Passenger Support with AIONOS?
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Synopsis
Discover how Adani Airport Holdings Limited (AAHL) is revolutionizing passenger support through a strategic partnership with AIONOS, leveraging cutting-edge AI technology to enhance traveler experiences across all Adani airports. This initiative is set to redefine convenience and personalization in the aviation sector.
Key Takeaways
- Strategic Partnership: AAHL collaborates with AIONOS to enhance passenger support.
- AI Technology: The Agentic AI platform, IntelliMate, will be utilized for real-time interactions.
- 24/7 Concierge Service: Passengers will have access to a virtual concierge for assistance.
- Multilingual Support: The system will support several languages for diverse passengers.
- Digital Transformation: This initiative aligns with AAHL's broader digital strategy for enhanced travel experiences.
Ahmedabad, Oct 30 (NationPress) Adani Airport Holdings Limited (AAHL), a branch of Adani Enterprises Limited (AEL) and the foremost private airport operator in India, has forged a significant alliance with AIONOS, a subsidiary of InterGlobe Enterprises and a leader in enterprise AI, to enhance the passenger support experience across all Adani airports.
This collaboration will see AIONOS implement its innovative Agentic AI platform, IntelliMate, which will facilitate personalized, real-time communication with travelers via voice, chat, web, and mobile devices. The initiative aims to deliver a multilingual, omni-channel AI solution that transforms passenger support at all Adani airports.
The AI system will function as a virtual concierge available 24/7, assisting passengers with flight updates, gate information, baggage tracking, airport navigation, and service details, all in various languages, such as English, Hindi, and regional dialects.
This AI-driven platform will guarantee that passengers receive reliable and context-sensitive assistance across all service points, enhancing customer satisfaction while minimizing service response times.
Furthermore, it seeks to make travel more inclusive by providing language-friendly and accessible support.
This initiative is part of AAHL's broader digital transformation strategy, which prioritizes enhancing convenience, comfort, and personalization for travelers.
The organization's digital vision is built on three main pillars: collaboration within the airport ecosystem for smoother operations, delivering exceptional passenger experiences, and establishing a strong digital framework for the future.
Arun Bansal, CEO of Adani Airport Holdings Limited, stated, “Our vision is to revolutionize the airport experience through intelligent, digital-first innovations centered around passengers.”
“With AIONOS, we are making significant progress towards creating seamless, personalized journeys throughout our airports,” Bansal remarked, adding that alongside proprietary platforms like aviio, Adani OneApp, and Airport-in-a-Box, "we are developing a connected and sustainable airport ecosystem".
CP Gurnani, Co-founder and Vice Chairman of AIONOS, expressed, “We are thrilled to work with AAHL on this transformative journey. This partnership highlights our mutual aim of leveraging advanced AI technologies to deliver world-class customer experiences and assist organizations in achieving their digital aspirations.”
The collaboration between Adani Airports and AIONOS signifies a major advancement in India's aviation industry.
Point of View
The alliance between Adani Airports and AIONOS marks a pivotal moment in India's aviation industry. This collaboration emphasizes the importance of integrating advanced technology to enhance customer experiences, reflecting a trend towards digital transformation in public services. Such partnerships are essential for meeting the growing expectations of travelers in a globalized economy.
NationPress
04/11/2025
Frequently Asked Questions
What is the purpose of the partnership between Adani Airports and AIONOS?
The partnership aims to enhance the passenger support experience by implementing advanced AI technology, providing personalized assistance through various channels.
What technologies are involved in this passenger support system?
The system utilizes the Agentic AI platform, IntelliMate, which facilitates real-time interactions via voice, chat, web, and mobile.
How does the AI system improve customer experience?
By offering 24/7 virtual concierge services that provide consistent and context-aware assistance, the AI system enhances satisfaction and reduces wait times.
In how many languages will the AI system operate?
The AI system will support multiple languages, including English, Hindi, and various regional dialects.
What broader strategy is this partnership part of?
This collaboration is part of AAHL's digital transformation strategy, focusing on improving passenger convenience, comfort, and personalization.
