DGCA Implements 48-Hour Cancellation Policy for Airline Tickets and Updates Refund Procedures
Synopsis
The DGCA has announced a significant update in airline ticket refund policies, introducing a **48-hour cancellation window** that allows passengers to modify bookings without additional fees. This move aims to enhance consumer rights and streamline the refund process.
Key Takeaways
48-hour cancellation window for passengers.
No additional charges within the window.
Applicable for tickets booked directly from the airline.
Normal cancellation fees apply after the 48 hours.
Clear guidelines on name corrections and refund timelines.
New Delhi, February 26 (NationPress) - The Directorate General of Civil Aviation (DGCA) has updated its Civil Aviation Requirements (CAR) concerning airline ticket refunds, introducing a 48-hour grace period that permits travelers to cancel or modify their reservations without incurring additional fees.
According to an announcement from the aviation authority, customers can cancel or alter their tickets within 48 hours of booking without facing any extra charges.
However, should passengers wish to change to a different flight, they will need to cover any fare differences that may arise.
This option is only valid if the flight's departure date is at least seven days away for domestic routes and 15 days for international flights.
The benefit applies exclusively to tickets purchased directly from the airline's official website.
The DGCA emphasized that once the 48-hour window has elapsed, standard cancellation fees will be enforced.
The revised guidelines were released on February 24 and will take effect from March 26, 2026.
Additionally, the regulator has established clear directives regarding name corrections and the timelines for refunds.
Airlines are prohibited from charging any fees for correcting passenger names if the error is reported within 24 hours of booking, provided the ticket was obtained directly from the airline’s website.
For tickets purchased through travel agents or online platforms, the airlines bear the responsibility for issuing refunds, as the agents act as their representatives.
The DGCA has mandated that airlines must complete the refund process within 14 working days in such scenarios.
According to the new timelines, refunds for credit card transactions are to be processed within seven days, while cash payments made at the airline’s office should be refunded immediately at that location.
Furthermore, it is now compulsory for airlines to refund all statutory taxes and charges related to passengers in the event of cancellations or no-shows, even if the base fare is non-refundable.
Point of View
The DGCA's latest changes to cancellation and refund policies reflect a commitment to consumer protection within the aviation industry. This initiative is poised to foster greater trust and transparency in air travel.
NationPress
10 May 2026
Frequently Asked Questions
What is the new 48-hour cancellation policy?
Passengers can cancel or modify their airline tickets without incurring extra charges within 48 hours of booking.
Are there any conditions for this cancellation policy?
Yes, the departure date must be at least seven days away for domestic flights and 15 days for international flights.
What happens after the 48-hour period?
Standard cancellation fees will apply once the 48-hour window has passed.
Can I change my flight without a fee?
You can change your flight, but you will need to pay any fare difference.
How long will it take to get a refund?
Refunds must be processed within 14 working days, with credit card refunds taking up to seven days.
