How is Gujarat RERA Fast-Tracking Homebuyers' Complaints with New SOP?
Click to start listening
Synopsis
In a move towards enhanced transparency and efficiency, Gujarat RERA has launched a new SOP to address homebuyers' complaints swiftly. This digital-first approach aims to simplify the complaint process, offering better tracking and structured responses, ultimately fostering trust in the real estate sector.
Key Takeaways
- Digital-first approach enhances efficiency.
- Online filing of complaints is prioritized.
- Structured templates simplify the process.
- Clear categorization of complaints improves clarity.
- RERA dashboard for real-time tracking of cases.
Ahmedabad, Dec 26 (NationPress) The Gujarat Real Estate Regulatory Authority (RERA) has introduced a comprehensive new Standard Operating Procedure (SOP) aimed at expediting the resolution process for complaints made by property buyers and other involved parties.
This SOP embraces a digital-first methodology, enhancing the current online framework while clearly outlining the timelines and responsibilities involved in the complaint process.
The main goal of this new SOP is to provide homebuyers with swift justice and allow promoters to submit their replies effectively within given timelines.
By utilizing technology, Gujarat RERA aspires to minimize delays and boost efficiency in handling complaints.
Under the updated structure, the online submission of complaints has been prioritized.
Property buyers can now file complaints from the comfort of their homes via the Gujarat RERA portal.
Though the offline option remains, online submissions are encouraged for quicker resolutions.
Once an online complaint is filed, complainants must deliver a physical copy to the RERA office within seven days.
To reduce procedural delays, complainants should upload all relevant documents—such as proof of payment and a detailed account of events—at the time of filing the complaint.
Verification will be carried out directly by the RERA Secretary to ensure seamless processing.
The RERA dashboard will act as the primary platform for monitoring case progress.
Information including hearing dates, notices, and final orders will be digitally accessible.
After the issuance of the first notice, stakeholders must regularly check the dashboard for updates.
The SOP also categorizes complaints clearly to simplify the proceedings.
Complaints are divided into two forms: Form A for general issues such as possession delays, non-execution of sale agreements, or refund matters; and Form B exclusively for compensation claims.
This new system will provide homebuyers with enhanced transparency and real-time updates, while builders and promoters will receive immediate notifications on their dashboards, facilitating prompt responses.
Structured templates are also available for legal representatives to file adjournments and other applications.
Officials from Gujarat RERA anticipate that this initiative will significantly decrease the time needed to resolve disputes, thereby increasing trust in the real estate sector.
Stakeholders are encouraged to review the detailed SOP on the official Gujarat RERA website.
Point of View
The introduction of Gujarat RERA's new SOP marks a significant step towards addressing longstanding issues in the real estate sector. By prioritizing a digital approach and clarity in complaint handling, this initiative not only serves homebuyers but also establishes a framework that holds builders accountable. Trust in the real estate market is crucial, and this move could very well enhance that trust across the board.
NationPress
08/01/2026
Frequently Asked Questions
What is the new SOP introduced by Gujarat RERA?
The new SOP is a comprehensive framework aimed at expediting the resolution of complaints from property buyers and stakeholders, utilizing a digital-first approach.
How can homebuyers file complaints under the new SOP?
Homebuyers can file complaints online through the Gujarat RERA portal, with a physical copy required to be submitted to the RERA office within seven days.
What are the two forms of complaints defined in the new SOP?
Complaints are categorized into Form A for general issues and Form B for compensation-related claims.
How will the new SOP improve the complaint resolution process?
The SOP aims to minimize delays by clearly defining timelines, responsibilities, and enhancing the online complaint filing system.
Where can stakeholders find more information about the new SOP?
Stakeholders can review the detailed SOP on the official Gujarat RERA website.
