IndiGo Disputes Report Labeling It One of the World's Least Favorable Airlines
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New Delhi, Dec 4 (NationPress) The low-cost airline IndiGo on Wednesday challenged the results of a report that claimed IndiGo has been placed among the world's least favorable airlines this year.
The ‘AirHelp Score report 2024’ ranked the domestic airline at an alarming 103rd position out of 109 evaluated airlines. The report also positioned Air India at 61st and AirAsia at 94th.
In an official statement, IndiGo highlighted that India’s aviation authority, the Directorate General of Civil Aviation (DGCA), regularly publishes statistics regarding airline punctuality and customer grievances on a monthly basis.
“IndiGo has consistently achieved high marks for punctuality and boasts the lowest customer complaint ratio in comparison to other airlines of its size and operational scale,” asserted the airline.
It further emphasized that the information released in the survey by AirHelp, a European claims processing agency, “fails to disclose the sample size from India and neglects to consider the methodology or compensation standards used within the global aviation sector – raising questions about its reliability.”
“As India’s most favored airline, IndiGo strongly disputes the conclusions of this survey and reaffirms its commitment to providing on-time, affordable, courteous, and hassle-free travel experiences for its customers,” declared the aviation leader.
According to DGCA data, during the nine-month span from January to September, budget airline IndiGo transported over 7.25 crore passengers, achieving a market share of 61.3 percent, while the Tata Group-operated Air India carried more than 1.64 crore passengers with a 13.9 percent market share.
With a fleet exceeding 380 aircraft, the airline is currently conducting around 2,100 flights daily, linking over 85 domestic destinations and more than 30 international locations.
Brussels Airlines, Qatar Airways, and United Airlines secured the top three positions in the AirHelp report.
The annual report from AirHelp, an organization specializing in passenger compensation claims, analyzed data from January to October, employing factors such as global customer claims, punctuality, and traveler reviews across 54 countries to evaluate and rank the airlines based on criteria like food quality, seating comfort, and crew service.
