Are Mid-Senior Level Jobs Rising in India’s GCCs as the Industry Seeks Top Talent?
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Synopsis
The demand for mid-senior level professionals in India’s GCCs is soaring as companies adapt to evolving digital landscapes. With higher salaries and a notable shift towards in-office work, the industry is actively seeking top talent to drive innovation.
Key Takeaways
- Mid-senior level positions now account for 77% of roles in GCCs.
- Salaries in GCCs are significantly higher than in traditional IT services.
- Complete in-office roles are projected to rise to 66% by 2025.
- Talent retention remains a critical challenge for over half of GCCs.
- India is a global leader in the GCC landscape, hosting nearly 50% of all GCCs.
New Delhi, June 5 (NationPress) The composition of talent within Global Capability Centres (GCCs) in India is witnessing a significant transformation. Entry-level positions have decreased from 32% to 22%, while roles at the mid-senior level have dramatically increased to 77%, marking a 14-point rise, as indicated by a recent report.
This trend underscores a growing demand for professionals equipped with “ready-now” skills to spearhead digital innovation in areas like AI, ML, and cloud technologies, according to findings from CIEL HR, a comprehensive HR solutions provider.
GCCs are offering significantly enhanced compensation, with salaries ranging from 12% to 20% above the standard rates observed in traditional IT services. This increase is especially notable in high-demand fields such as generative AI, data analytics, cybersecurity, and cloud. This reflects the premium placed on digital expertise as the sector races to attract the finest talent.
Furthermore, the percentage of positions requiring complete in-office work has surged from 51% in 2023 to 66% in 2025, indicating a 15-point increase driven by the necessity for closer collaboration, security, and oversight in key GCC functions.
Approximately 51% of GCCs in India identify talent retention as their primary challenge, amidst a notable rise in attrition, job-switching intentions, and employee disengagement.
Examining 76,000 executive profiles, the report reveals that 52% of the GCC workforce are actively exploring new job opportunities, indicating a significant shift in employee expectations.
The competition for talent is particularly intense among tech-driven enterprises, where deep digital expertise is essential. Professionals with such skills frequently encounter multiple job offers, leading to high mobility and increasing retention challenges, according to the findings.
India is home to over 1,700 GCCs, representing nearly 50% of all GCCs globally, showcasing the country’s crucial role in global innovation and high-value service delivery.
“Over time, GCCs have evolved from being cost-efficiency hubs to strategic drivers for their parent organizations, while simultaneously contributing to economic development, job creation, and regional growth in India, propelled by a skilled workforce, advanced tech infrastructure, and supportive policies,” said Aditya Narayan Mishra, Managing Director and CEO of CIEL HR.
However, increasing attrition and talent mobility necessitate a shift from transactional strategies to comprehensive employee engagement.
“To remain competitive, GCCs must invest heavily in career advancement, enhance employer branding, and cultivate workplace cultures that promote trust, growth, and a sense of belonging,” he added.
Point of View
The evolving landscape of Global Capability Centres in India indicates a strategic shift towards higher-value roles. As the industry grapples with attrition and the need for digital expertise, it is essential for GCCs to embrace innovative approaches in talent retention and development, ensuring sustainable growth in a competitive environment.
NationPress
08/06/2025
Frequently Asked Questions
What is the current trend in job roles within India's GCCs?
The trend shows a significant decline in entry-level roles, which have dropped from 32% to 22%, while mid-senior roles have surged to 77%.
Why are GCCs increasing salaries?
GCCs are offering salaries 12% to 20% higher than traditional IT services to attract top talent, particularly in high-demand areas like AI, data analytics, and cybersecurity.
What challenges do GCCs face in talent retention?
GCCs face challenges such as rising attrition rates and employee disengagement, with about 51% citing talent retention as a top concern.
How many GCCs are there in India?
India hosts over 1,700 GCCs, representing nearly 50% of all GCCs worldwide, highlighting its significant role in global innovation.
What should GCCs focus on to retain talent?
GCCs must invest in career development, improve employer branding, and cultivate a workplace culture that fosters trust and belonging.
