Should Mobile and Electronics Manufacturers Self-Declare a Repairability Index?
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Synopsis
The Indian government has introduced a new Repairability Index for mobile and electronics to empower consumers by ensuring easier access to repair options. This initiative aims to enhance transparency and support sustainable consumption. With rising complaints regarding device repairs, the index represents a significant stride towards a more consumer-friendly market.
Key Takeaways
- Government initiative to implement a Repairability Index.
- OEMs must self-declare repairability based on a scoring framework.
- Focus on consumer empowerment and informed decision-making.
- Increase in complaints highlights the need for better repair accessibility.
- Initial focus on smartphones and tablets for the index.
New Delhi, May 3 (NationPress) The government announced on Saturday that the committee established for the Repairability Index (RI) framework in the mobile and electronics sector has finalized its report, aimed at assisting consumers facing challenges in repairing their devices.
The report has been submitted to Nidhi Khare, Secretary of the Department of Consumer Affairs. The recommendations from the committee have been crafted in accordance with leading global standards, ensuring that they do not hinder industry innovation or operational ease.
Original Equipment Manufacturers (OEMs) are obliged to self-declare the Repairability Index based on a scoring criterion outlined in the framework, which imposes no extra compliance burden, according to the Ministry of Consumer Affairs.
Moreover, the committee suggests that the Repairability Index should be prominently displayed at the point of sale, on e-commerce platforms, and as a QR code on product packaging to facilitate informed consumer decisions.
In September 2024, the Department of Consumer Affairs formed a committee chaired by Bharat Khera, Additional Secretary, to develop the Repairability Index framework.
The Repairability Index is designed to foster an environment where consumers prefer options aligned with the philosophy of ‘mindful utilization’ of their products rather than ‘wasteful consumption’.
By providing easier and more accessible repair options, the Department reaffirms its dedication to a self-sufficient, sustainable, and consumer-friendly economic landscape.
Analysis from the National Consumer Helpline (NCH) indicates a significant increase in grievances related to mobile and tablet products, rising from 19,057 in 2022-2023 to 22,864 in 2024-2025. This trend underscores the urgent need for improved repair accessibility and transparency in post-sale services.
Initially, the committee identified smartphones and tablets for the launch of the Repairability Index in the mobile and electronics sector.
The committee engaged with a diverse range of stakeholders, including manufacturers, industry associations, consumer advocacy groups, and government representatives.
“As India undergoes rapid technological progress, the demand for robust after-sales support and equitable repair practices is becoming increasingly vital. Affordable repair options are essential for consumers across both rural and urban landscapes,” stated the ministry.
Point of View
It is imperative to acknowledge the government's proactive measures in addressing consumer grievances in the electronics sector. The establishment of the Repairability Index reflects a commitment to enhancing consumer rights and fostering a sustainable market. This initiative not only empowers consumers but also encourages manufacturers to innovate responsibly. It is a step forward in aligning the interests of consumers with the industry's growth.
NationPress
03/05/2025
Frequently Asked Questions
What is the Repairability Index?
The Repairability Index is a framework developed to assist consumers in assessing how easily their electronic devices can be repaired.
Who is responsible for declaring the Repairability Index?
Original Equipment Manufacturers (OEMs) are required to self-declare the Repairability Index based on established scoring criteria.
How will the Repairability Index benefit consumers?
It will enable consumers to make informed choices regarding their purchases by displaying repairability scores at points of sale and online.
What products are included in the initial phase of the Repairability Index?
Smartphones and tablets have been identified as the primary product categories for the initial implementation of the Repairability Index.
Why is the Repairability Index important?
It addresses the rising number of consumer complaints related to repairs and promotes sustainable and mindful consumption of electronic products.
