What Happened With Zerodha's Outage and User Losses?
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Synopsis
On October 6, Zerodha experienced a notable outage, impacting thousands of traders. Users reported significant trading difficulties and voiced their frustrations on social media. With previous technical glitches in September, this incident raises questions about Zerodha's reliability. The company has since assured users that the issue is resolved, emphasizing the importance of accountability.
Key Takeaways
- Zerodha experienced a significant outage affecting thousands of users.
- 88% of complaints were related to trading issues.
- Users expressed frustration on social media, highlighting financial losses.
- The company has resolved the issue and assures users of updated order statuses.
- This incident raises concerns about the platform's reliability.
New Delhi, Oct 6 (NationPress) The stock trading platform Zerodha encountered a significant outage on Monday, preventing countless users from executing trades.
As reported by Downdetector, a staggering 88 percent of the grievances were linked to trading difficulties, while 13 percent related to the website.
Problem reports surged abruptly, which Downdetector flags when incidents surpass the usual volume for that specific time of day.
Users swiftly took to social media platform X to express their discontent.
In the midst of the turmoil, one user shared on X, “Zerodha was down today, and I incurred losses because of their malfunction. This issue occurs far too frequently, and it seems like the team lacks accountability. Losing money due to their oversight is intolerable.”
Another user remarked, “Nifty hits 25,000 again. Zerodha: I’m going down.”
Frustration over pending orders was also evident, with one user stating, “Zerodha is down. My orders are pending. Wake up, Zerodha, and resolve the issue immediately.”
Another complaint pointed out deeper issues, saying, “It appears that #Zerodha is slowly losing its competitive edge. Support responses often miss the essence -- responding without adequately understanding the inquiry. I was speaking about margin, not order execution. The lack of attention to detail is disappointing from a platform once renowned for its accuracy.”
Later, Zerodha issued updates to the affected users, assuring them that the situation had been rectified.
The message stated: “Some of your orders may have appeared as pending. The issue has now been resolved, and you can verify the updated order status on Kite. We regret the inconvenience caused.”
In a similar incident last month, the online brokerage faced technical issues, rendering users unable to view price updates on its Kite application.
This glitch sparked a wave of complaints across social media on September 3, with users recalling analogous situations from the past.
Following these complaints, Zerodha acknowledged the issue on social media, clarifying that order placement was unaffected.
Point of View
It is crucial to highlight that while technical glitches are not uncommon in the digital trading landscape, repeated incidents like those faced by Zerodha raise significant concerns regarding reliability. Users depend on these platforms for timely transactions, and any lapse can lead to substantial financial losses. It is vital for Zerodha to enhance their infrastructure to ensure trust and accountability.
NationPress
06/10/2025
Frequently Asked Questions
What caused the Zerodha outage?
The exact cause of the outage has not been disclosed yet, but it resulted in many users facing trading difficulties.
How did users react to the outage?
Users expressed their frustrations on social media, highlighting financial losses and the need for better accountability.
Has Zerodha resolved the issue?
Yes, Zerodha has communicated that the issue has been resolved and users can check their order statuses on Kite.
What previous issues has Zerodha faced?
In September, Zerodha experienced a technical glitch that prevented users from viewing price updates on their Kite application.
Is Zerodha still a reliable trading platform?
While Zerodha has faced recent issues, it remains one of the leading trading platforms in India. However, repeated outages may impact user trust.
