What Issues with Price Updates Did Zerodha Resolve?
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Synopsis
On September 3, Zerodha, India's leading retail brokerage platform, faced a technical glitch affecting price updates on its Kite app, sparking user dissatisfaction. Users voiced concerns over similar past issues, emphasizing the need for greater accountability from the platform. This incident raises questions about the platform's reliability amidst its massive user base and market influence.
Key Takeaways
- Zerodha faced a significant technical glitch affecting price updates on its Kite application.
- Order placement remained functional despite the issue.
- The company acknowledged user complaints promptly through social media.
- Over 1.6 crore clients utilize Zerodha's services, making it a significant player in the Indian retail trading sector.
- Accountability and transparency are crucial for maintaining user trust.
New Delhi, Sep 3 (NationPress) India’s prominent retail brokerage service, Zerodha, encountered a technical issue on Wednesday, which left numerous users unable to access price updates on its Kite application.
This technical malfunction led to a surge of complaints flooding social media, with users recalling similar occurrences from the past.
In response to the complaints, at 9:50 A.M., Zerodha confirmed the issue on the social media platform X, stating that order placements remained unaffected.
“Some of our users are experiencing difficulties with price updates on the App. We are investigating this. For the time being, please log into the Kite web via a mobile browser. Order placement is not impacted. For the equity segment, you can also check 20 depth on the application,” Zerodha communicated.
Shortly after, at 9:51 A.M., Zerodha announced on social media that the glitch had been resolved.
Many users expressed their frustrations on X regarding Zerodha's App.
“For the past 15 minutes, Zerodha has been unresponsive. Who will take responsibility for the losses? I can’t close my positions. Is Zerodha always down? Who will cover the loss?” a user named Shubham Nimawat commented on X.
Another user, Kartik Shah, voiced, “This is incredibly frustrating. Please own up to these outages. Every time this happens, traders incur losses while you remain unaffected. We seek greater accountability and a lasting solution.”
Additionally, another user shared an older post from 2019 on X where he reported a glitch. This prior post also reminisced about another technical failure at Zerodha that took place in 2018.
According to the company's official website, over 1.6 crore clients execute billions of orders annually through Zerodha's platform, accounting for over 15 percent of all retail trading volumes in India.
The top four online trading platforms collectively lost nearly 20 lakh active investors in the first half of the calendar year (2025), according to data from the National Stock Exchange (NSE). During this period, Zerodha, the leading broker by revenue, lost over 5.4 lakh active investors.
Point of View
It's essential to recognize that while technical glitches can occur in any digital platform, the frequency and impact of such issues on Zerodha's large user base highlight a pressing need for enhanced accountability and transparency. The trust between users and such platforms must be fortified to ensure a reliable trading environment.
NationPress
03/09/2025
Frequently Asked Questions
What caused the price update issue on Zerodha?
The price update issue on Zerodha was due to a technical glitch that affected users' ability to view updates on the Kite application.
Was order placement affected during the glitch?
No, Zerodha confirmed that order placement was not affected during the technical glitch.
How did Zerodha respond to user complaints?
Zerodha acknowledged the issue on social media and suggested users log into the Kite web via a mobile browser while they investigated the problem.
How many clients does Zerodha have?
Zerodha has over 1.6 crore clients who place billions of orders annually.
What impact did the glitch have on Zerodha's user base?
The glitch contributed to user dissatisfaction, with Zerodha losing over 5.4 lakh active investors in the first half of 2025.
