Delhi Police bust illegal call centre in Dwarka, 5 arrested for Amazon-Apple fraud
Synopsis
A five-person team running an illegal call centre out of a residential area in Uttam Nagar, New Delhi, was busted for posing as Amazon and Apple support agents to defraud foreign nationals — using VoIP apps, remote-access software, and scripted calls. The accused came from Ludhiana, Gurugram, Kolkata, Delhi, and Odisha, underlining how geographically dispersed such cyber fraud networks have become.
Key Takeaways
Delhi Police AATS raided an illegal international call centre in Vipin Garden, Uttam Nagar on the night of 28–29 September 2026 .
Five persons were arrested for impersonating Amazon and Apple technical support agents to defraud foreign nationals.
Accused used VoIP apps (MicroSIP, X-Lite, Google Voice) and AnyDesk remote-access software to execute the fraud.
Police seized 10 laptops , 4 mobile phones , 2 Wi-Fi routers , call scripts, and international contact databases.
Case registered under FIR No.
259/2026 at Mohan Garden Police Station under BNS and IT Act provisions.
One of the five accused, Elton John Salters , reportedly had prior involvement in similar fraudulent call centre activities.
Delhi Police's Anti-Auto Theft Squad (AATS), Dwarka District, has dismantled an illegal international call centre operating out of Vipin Garden, Uttam Nagar, arresting five individuals on 29 September 2026 for allegedly defrauding foreign nationals by impersonating customer support agents of Amazon and Apple. The raid, conducted during the intervening night of 28 and 29 September, forms part of a targeted drive against fraudulent call centre operations in the capital.
How the Operation Unfolded
Acting on specific intelligence, a team led by Inspector Manish Yadav, AATS Dwarka, under the supervision of ACP/Operations Subhash Malik, carried out discreet surveillance and technical verification of the suspected premises before executing the raid. The operation was conducted on the directions of DCP Dwarka Kushal Pal Singh as part of a special drive against illegal call centres. A dedicated team comprising Sub-Inspectors Dhananjay Kumar and Jitender Singh, ASI Dev Kumar, and several head constables — including woman Head Constable Mamta — was constituted to identify such establishments and apprehend those involved.
Modus Operandi: VoIP, Remote Access and Fictitious Identities
According to police, the accused contacted foreign nationals using VoIP applications including MicroSIP, X-Lite, and Google Voice, while posing as technical support executives from Amazon and Apple. After gaining victims' trust, they allegedly persuaded them to install AnyDesk and other remote-access software, subsequently tricking them into making payments or surrendering sensitive financial information. Call scripts, international contact databases, and login credentials were among the digital evidence recovered.
Police recovered 10 laptops, four mobile phones, two Wi-Fi routers, headsets, and other calling accessories from the premises. Digital evidence — including the VoIP and remote-access applications, international contact lists, and incriminating login data — was also seized.
The Accused: Who Was Arrested
The five persons apprehended have been identified as Simranjeet, 33, a resident of Ludhiana; Mark Martin, 47, of Gurugram; Elton John Salters, 43, of Kolkata; Abhishek S Abraham, 30, of Mehrauli, Delhi; and Anita, 34, of Kendrapara, Odisha.
According to police, Simranjeet managed operational infrastructure, including allocating user IDs and login credentials. Martin allegedly handled overseas calls and posed as a technical support executive to persuade foreign victims. Salters reportedly operated multiple systems and communicated with foreign nationals via VoIP — police noted he had previously been involved in similar activities. Abraham allegedly worked as a call-centre agent in the fraud operation, while Anita allegedly used a dedicated laptop to contact foreign nationals under fictitious identities. Of the five, one woman has been served a notice.
Case Registered, Investigation Ongoing
A case has been registered under FIR No. 259/2026, dated 29 September 2026, at Mohan Garden Police Station under Sections 318(4), 319(2), 61(2), and 3(5) of the Bharatiya Nyaya Sanhita (BNS), and Sections 66(C) and 66(D) of the Information Technology Act. Further investigation is currently underway. This bust is the latest in a series of actions by Delhi Police against illegal international call centres that exploit VoIP technology to target victims abroad, raising fresh questions about the ease with which such operations are set up in residential localities.
Point of View
Suggesting that intelligence-led raids — while effective — are reactive rather than preventive. The accused hailed from five different cities, pointing to organised, distributed recruitment networks rather than opportunistic local crime. What is consistently underreported is the scale of financial harm to foreign victims, which rarely features in Indian police disclosures. Until authorities publish aggregate data on money siphoned abroad through such operations, the true cost of India-based cyber fraud to global victims will remain invisible.
NationPress
30 Sept 2026
Frequently Asked Questions
What was the illegal call centre in Dwarka doing?
The call centre, operating from Vipin Garden, Uttam Nagar, was allegedly defrauding foreign nationals by impersonating Amazon and Apple technical support executives. The accused used VoIP applications to contact victims, then persuaded them to install remote-access software before extracting payments or financial credentials.
Who were the five persons arrested in the Delhi call centre raid?
The five accused are Simranjeet (33, Ludhiana), Mark Martin (47, Gurugram), Elton John Salters (43, Kolkata), Abhishek S Abraham (30, Mehrauli, Delhi), and Anita (34, Kendrapara, Odisha). Each allegedly played a distinct role — from managing infrastructure and login credentials to directly calling foreign nationals under fictitious identities.
What laws have been applied in the Dwarka call centre case?
A case has been registered under FIR No. 259/2026 at Mohan Garden Police Station, invoking Sections 318(4), 319(2), 61(2), and 3(5) of the Bharatiya Nyaya Sanhita (BNS) and Sections 66(C) and 66(D) of the Information Technology Act, which cover cheating, criminal conspiracy, and identity theft in cyber offences.
How did the accused carry out the cyber fraud?
The accused contacted foreign nationals via VoIP applications including MicroSIP, X-Lite, and Google Voice, posing as Amazon or Apple support agents. They then convinced victims to install AnyDesk or similar remote-access tools, enabling them to either extract payments or harvest sensitive financial information.
What evidence was seized from the illegal call centre?
Police recovered 10 laptops, four mobile phones, two Wi-Fi routers, headsets, and calling accessories. Digital evidence included VoIP and AnyDesk application data, international contact databases, call scripts, and login credentials — all of which are being examined as part of the ongoing investigation.
